With almost 30 years of work experience in the IT sector, I am an Associate Director at Verizon, where I lead and oversee various IT projects and initiatives across the organization. I am also an Associate Director of IT at Verizon, leading full time employees and consultants, where I manage and coordinate ServiceNow customer support. I have multiple certifications in IT. A core focus on the customer experience, and a high-performance mindset, which reflects my skills and competencies in project tracking, customer satisfaction, and team leadership. My mission is to leverage technology to enhance the efficiency, quality, and innovation of Verizon's products and services, and to deliver exceptional customer experience to our clients and stakeholders. I am passionate about IT and customer experience, and I enjoy working with diverse and talented teams to achieve our shared goals and vision.