Managed a small team of IT professionals in charge of providing technological solutions to over 100 clients. Responsible for both onsite and off-site repairs, as well as managing over 50 servers. Each server had at least 2-5 virtuals running. Cultivated and prioritized strong customer relationships. Interacted with both high-end clients and CEO's on a regular basis. Maintained BlueSwitch network both in and out of the office.Setup AD, VPN and Microsoft Sharepoint sites, IIS sites, and more.Extensive experience with virtual servers with VMware and ESXi. Migrated onsite MS Exchange Servers to hosted Office 365 platforms. Established Exchange server for inner and outer office email systems, as well as exchange web access. Introduced new solutions to BlueSwitch and its clients, such as VoIP and IPTV.

Served as both a leader and a mentor to a team of IT professionals.Reported directly to the CEO and successfully helped run the company for four consecutive years.Handled Human Resources tasks involving payroll and accounting using Quick Books.Implemented and managed all website development and network solutions. Cultivated strong customer relationships which helped to ease tense situations when they arose. Supported and maintained the network both in and out of the office.Established AD, VPN, and Microsoft SharePoint sites. Set up two Virtual servers with VMware (server 2003 and 2008). Maintained the front end and back end of the server. Established an Exchange server for both inner and outer office email systems. Provided end users with VoIP for business solutions and personal solutions. This task required but was not limited to:-VoIP gateway installations and internal configurations of hardware-VoIP hardware configurations to enable end users faxing ability-Soft phone installation and configurations using SIP -video conferencing using software SIP solutions-Backend management of usage/billing/pricing/configuring and setup.-Configuring of hardware features on VoIP hardware/software – enabling and disabling features

Responsible for off-site home and office computer configuration and network customizations.Performed administrative duties, including maintaining and organizing the customer databases.Diagnosed and repaired network connectivity problems. Gathered appropriate information and then provided well-thought-out solutions to clients over the phone.Learned how to configure VoIP hardware and sold VoIP modems to end users.Became familiarized with the boundaries of what could and could not be solved remotely and had to be addressed in person (i.e., configuring cable boxes or routers).Adept at responding and following supervisors' codes of conduct.

Collaborated with team to develop next-gen software solutions for Microsoft SharePoint. Designed new versions of the DocAve software and provided deployment solutions for it. Responsible for deploying SQL server and MS windows server 2003/2008 on various machines in order to get the DocAve software to work properly. Provided IT support for the software to our thousands of various clients’ worldwide through remote access and phone support. Utilized VPN to get into most clients’ networks to test to see if all the functions of DocAve software were working properly. Tested software to make sure the Full and incremental backs on SQL server DB’s or SharePoint files were working properly.

First responder to the server crashes and equipment failures of major architectural companies. Responsible for various IT functions both onsite and remote, including network maintenance, configuration, computer setup, and repair. Managed various locations with over a dozen Mac servers and computers.Maintained a Windows Server 2003, Exchange Server, and a load balancing /backup server in the office. Became certified in Fiber-Optics handling, management, and wiring. Set up various Cat 5e networks combined with Fiber-Optics backbones.Provided sales while doing normal IT support to end users.

Responsible for training staff in computer-system setup and operations.Gained significant experience in system operations and various types of hardware and software, as well as operating and maintaining Fiber-Optic network connections.Successfully managed a six-to-seven floor network environment that included Macs, PCS, and Linux Computers. Configured a better exchange server, so employees had more features in email and contact management.Established VPN solutions with added security protocols so the key employees could bring their work home with them and finish any tasks they did not complete during the day. Became familiarized with CAT 5/ 5e/ 6 cable wiring.

Created a small database system for the owner of the company that showed who was producing more leads and who was closing them the fastest. This database also kept track of various other minor business functions.Set up defensive firewall infrastructure to protect valuable client data.Established the Complete Office Network and Active Directory Solutions along with the server.Traveled to various clients and employee locations to provide off-site support when needed. Diagnosed and repaired office electronics and computer systems.Performed on-site home and office computer configuration and network installations. Also performed administrative duties that included organizing and updating the customer database.Maintained both Mac and PC computers.