A resourceful, enthusiastic and dedicated Manager with over 30 years’ experience acquired in both the Royal Air Force and civilian aviation. reviewing, identifying and implementing processes and procedures in accordance with best practices. Effective with leading operations and systems, managing personnel, equipment, quality levels, health and safety, as well as technical and project management. Skilled in prioritising workloads, ensuring all deadlines are met and completing tasks with a high degree of accuracy, ensuring standards are maintained in accordance with ISO 9001 requirements. Possesses outstanding communication and interpersonal skills with the ability to work in effective teams, influencing and persuading staff in quality assurance matters. Enjoys a challenging environment and is always open to developing new strengths and expertise. Combines a professional and friendly approach that is diplomatic but prepared to challenge the status quo as required. Has excellent leadership, administrative and organisational skills, and the ability to build and maintain productive working relationships at all levels. Skilled in meeting the operational requirements in military air transport and more recently in civilian training.