• Leading multidisciplinary technology teams, including data, support, development, product, project & training functions.• Build, develop and lead high-performing senior technology management team globally• Providing continuous senior global stakeholder management, to ensure that the business and technology are always fully aligned.• Developing and delivering customer focussed technology roadmap and strategy .• Creating a Data Analytics environment that will drive operational financial performance by providing data knowledge and insights, underpinned by security and compliance with the highest levels of data governance.• Create, develop, and deliver a fully integrated and fit-for-purpose Technology strategy that supports the company's ambitious growth plans.• Provide clear leadership and direction to the Technology Department, coaching, mentoring and development, including the setting of SMART objectives, to create a high-performing and engaged team.• Develop, maintain, and manage to a clear set of technology related KPIs.• Work collaboratively with the SLT to deliver Technology projects across the business, ensuring projects are well-scoped, well-managed, key stakeholders engaged and informed through to closure, and projects are delivered on time and to budget.• Implement a robust 'change management' approval process across all departments.• Ensuring the Technology department delivers exceptional internal customer service through the development of clear SLAs, ensuring reporting against and adherence to said SLAs.• Managing a multimillion pound department budget.• Responsible for maintaining data compliance specifically, SOX, SOC1, SOC2 & GDPR.• Plan, deploy, and maintain any new systems, software, and processes.• Ensuring a "fail fast" continuous improvement ways of working and mindset are ingrained in the technology department.

• To lead, motivate and coach the five IT support teams responsible for all first, second & third line support, including Operations, Network & Security, Applications, Projects & Helpdesk teams. • To continue to improve and transform the IT service function, to enable the business to work more collaboratively and ultimately drive better efficiency and performance through the business by putting the customer at the heart of IT.• To plan and deliver support strategy both short, medium and long term by designing a rolling IT service roadmap for 1, 3 & 5 years.• Owner of all support tickets• Lead and deliver numerous IT projects both major company wide and smaller team specific.• Responsible for Change, Problem, Incident & Outage management processes.• Ensure a robust and high performing support teams exceed group KPI’s.• Establish a recruitment process capable of identifying and attracting talent.• Supplier & vendor management• Customer experience & service thought leadership and vision – utilise internal, external and market knowledge to deliver differentiating and market-leading IT experience• Ultimately responsible for IT systems uptime and availability.

• Leading the team to produce industry leading outstanding customer service to all Gas & Power customers. Both Front line & back line support.• To manage and steer a range of industry related support functions that cover key activities – industry changes, customer operations, technical, contract coordination and reconciliation activities that support core revenue generation and customer relationship management.• Act as focal point for key service providers. • Build and maintain key senior relationships with third parties throughout Europe, where appropriate working with them on operational, policy matters, contract negotiation and delivery.• To seek out areas for cost reduction or competitive advantage in the industry arrangements for supply of gas to business customers.• Develop the team and action staff performance reviews and staff individual development plans.

• To manage a team of customer service advisors.• To ensure the team is exceeding its billing and invoice targets to maintain a high level of cash flow for the business. • Leading the team to produce outstanding customer service to all of the major account customers.• Maintain an adequate level of experienced talent for key positions, ensure functional competence and leadership capabilities and identify means of closing gaps where needed.• Make sure that all people and development tasks (appraisals, holiday leave, disciplinary matters etc) for the team are completed to a high standard and in a timely manner• To update the business regarding all major account metering issues, including invoice accuracy and billing performance and other KPI’s.• To undertake and lead complex queries and projects within major accounts.