In this role I grew 30 clinics nationally which delivered over 300,000 patient visits a year to Australia’s largest skin cancer clinics – SunDoctors. My role comprised of leading Sales, service, doctor recruitment, marketing and staff recruitment for the business. Achievements to date in this role are• have increased patient volumes by 23% in the past 2 years and • Recruited over 80 doctors. • Introduced incentive plans for staff increasing engagement amongst staff nationally • Introduced an in-house call centre (first one of its kind) in the Skin Cancer Industry. • Helped expand patient and revenue growth for all 30 clinics within our network

Pioneered end to end Corporate Skin Check Model ensuring a new revenue stream for SunDoctors through the B2B market.Management of patient contact and retention strategy across 27 clinics Australia wide servicing over 300,000 patients.Increased retention by introducing patient experience model.Set up a fully functional Call Centre with analytics to measure patient experience through NPS.Enhanced the website to improve user experience geared towards the target market.Led a new stream of revenue generation by re-modelling the website, aligning it with social media and engaging video content.Redesigned the go-to-market strategy to ensure all branding and messaging had consistency across all advertising media.

Led a cross functional team that represented every business unit at Sensis, my team were tasked with the responsibility to design and build a new company wide operating model and the associated enabling technologies and processes. My team comprised of our best people who collaborated across subjects as diverse as solution, process design, testing, continuous improvement, training and delivery as well as customer management. My role was to ensure that our solution design fundamentally improved the way we operate, lowered Operational costs and positively impacted the customer experience.

Led the Sydney Telephone Sales Call Centre based in Sydney's CBD. I was able to expand the centre from 70m in revenue to 100m+ from 2009 to 2011.We serviced every major YP directory in Australia as well as 40 Regional directories, this comprised of a range of products and services, serviced 80-100k businesses throughout Australia, across every region and every industry.I was involved in the single biggest business transformation at Sensis, increasing personnel from 80 to 190 staff. As a Call Centre I helped lead the strategy which saw our digital product penetration increase from 30% to 94% from 2009 to 2013. In this role I was responsible for:- 190 sales and support staff.- Recruiting and developing staff - Deal and manage stakeholder expectations and deadlines.- Daily & weekly targets to ensure we meet our financial results.- 14 Managers & 14 Digital Specialists (Coaches)- serviced $82 -$105 million in revenue.- Setting targets for all Sydney telephone staff.- Growing existing revenue.- Expand advertiser’s portfolio into our emerging online suite of products.- Growth Strategies

In this role I achieved the highest reward for a sales manager, two incentive trips. The trips are designed for high performing sales teams and managers with the top 10% of the sales force being recognised. In charge of a team consisting of 10-12 telephone sales consultants who looked after a portfolio of existing customers, aiming to:- Retain and grow revenue from existing advertisers- Achieve monthly business targets- Lift customer satisfaction results through planning and adhering- Coaching and developing the skill set of all my consultants.

In this position i managed a portfolio of 600 advertisers with existing spend of $2 million. My responsiblities included - Meeting and exceeding sales targets- Achieving required customer satisfaction scores of 8 or above on every client- Acquire new accounts - Increase product portfolio of existing advertisers.- Creating tailored packages to meet clients needs.

In this role I serviced all major Hotels, Clubs and Restaurants and provided them with their hospitality equipment.My main responsibilities were- Met with clients bi-weekly and managed their requirements.- Dealing with all senior staff across catering and front of house.- Working to very tight deadlines on a daily basis- Ensured I was available to them 24/7.