Anthony Augustine Email & Phone Number

Sydney, New South Wales, Australia

Sydney, New South Wales, Australia

Sydney, Australia

• In this role I grew 30 clinics nationally which delivered over 300,000 patient visits a year to Australia’s largest skin cancer clinics – SunDoctors. My role comprised of leading Sales, service, doctor recruitment.
• have increased patient volumes by 23% in the past 2 years and
• Recruited over 80 doctors.
• Introduced incentive plans for staff increasing engagement amongst staff nationally
• Introduced an in-house call centre (first one of its kind) in the Skin Cancer Industry.
• Helped expand patient and revenue growth for all 30 clinics within our network

North Sydney

Pioneered end to end Corporate Skin Check Model ensuring a new revenue stream for SunDoctors through the B2B market.Management of patient contact and retention strategy across 27 clinics Australia wide servicing over 300,000 patients.Increased retention by introducing patient experience model.Set up a fully functional Call Centre with analytics to measure.

Sydney, Australia

Led a cross functional team that represented every business unit at Sensis, my team were tasked with the responsibility to design and build a new company wide operating model and the associated enabling technologies and processes. My team comprised of our best people who collaborated across subjects as diverse as solution, process design, testing.

Sydney

Led the Sydney Telephone Sales Call Centre based in Sydney's CBD. I was able to expand the centre from 70m in revenue to 100m+ from 2009 to 2011.We serviced every major YP directory in Australia as well as 40 Regional directories, this comprised of a range of products and services, serviced 80-100k businesses throughout Australia, across every region and.

Sydney, Australia

In this role I achieved the highest reward for a sales manager, two incentive trips. The trips are designed for high performing sales teams and managers with the top 10% of the sales force being recognised. In charge of a team consisting of 10-12 telephone sales consultants who looked after a portfolio of existing customers, aiming to:- Retain and grow.

Sydney, Australia

In this position i managed a portfolio of 600 advertisers with existing spend of $2 million. My responsiblities included - Meeting and exceeding sales targets- Achieving required customer satisfaction scores of 8 or above on every client- Acquire new accounts - Increase product portfolio of existing advertisers.- Creating tailored packages to meet clients.

Sydney, Australia

In this role I serviced all major Hotels, Clubs and Restaurants and provided them with their hospitality equipment.My main responsibilities were- Met with clients bi-weekly and managed their requirements.- Dealing with all senior staff across catering and front of house.- Working to very tight deadlines on a daily basis- Ensured I was available to them 24/7.

Leadership Development Program

Frontline Management