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Created spin programs for all levels of fitness. Help set up bikes for new participants, demonstrated safety procedures and proper exercise format. Created musical playlists and provided motivational support for all members of the class.

Subpoena Compliance OfficerDue DiligenceE-DiscoveryResolve and respond to informal/formal Consumer ComplaintsOffice Manager

Trained and managed approximately 80 call center employees. Assured that all call center agents provided excellent customer service and met quotas. Reviewed performance reports and provided assistance to call center agents when necessary. Interviewed candidates applying for the position of Customer Service Representative.

Answered customer calls in IDT's call center. Assisted customers with billing questions and service issues.