As a production support professional, I understand the complex and fast-paced technical support world in an enterprise and global environment. I've acquired a diverse skill set and technical know-how for support, troubleshooting, and issue resolution. I have proven success working for large enterprise and global organizations, with significant expertise in deployment, support, Sev 1-4 Incident Management and resolution, and monitoring of resilient, mission-critical applications.QUALIFICATIONS AND SKILLS- Oracle and Microsoft SQL- Bash/Unix-Shell scripting- Jboss, Apache, IIS, ColdFusion, Tomcat- Strong Communication and Interpersonal Skills- Cradle to Grave Attitude- Tier 1, Tier 2, and Tier 3 troubleshooting- Root-Cause Diagnosis and Resolution- 15 years of Java-based Application Support on Windows, Linux, and Unix- Experienced in the banking/financial, stocks/trades, and medical industries- Extremely driven individual, Dedicated and Loyal, Respected by colleagues- Ability to multitask in a fast-paced environment and highly demanding situations- Self-starter with the ability to think “outside the box”, a quick learner- Approachable and always willing to assist others when the need arises- Adept at Incident Management and communications with Developers, Executives, and upper managementJOB HISTORY INCLUDES:- Goldman Sachs, 2018- Finastra / D+H, 2008 - 2018- Zions Bancorp, 2008- Overstock.com, 2004 - 2007- Intel Corporation, 2008- American Express, 2003 - 2004ACCOMPLISHMENTS:- Improved efficiency for SLA Report Generation by 500% through streamlining and automating data collection and analysis while increasing accuracy and scalability by 98%- Successfully resolved system-wide data integrity issues prior to defect resolution by writing and implementing over 500 Unix-Shell automation scripts- Implemented labor-saving and timesaving processes within the Western Union and other large bank institution environments for applying updates to their organizational and data requirements- Significantly increased team awareness and response time to resolve known system integrity issues by scripting log parsing and alert systems for over 100 individual and multi-node bank environments- Developed, implemented, tested, and documented incident response plans for disaster recovery failover for the Production Support Engineers Team. Managed DR reporting of issues, roadblocks, successes, status, and changes. Integrated DR change management processes and strategies for our bank clients. Created and maintained DR test scripts.