Anthony Chatelain Email & Phone Number

Bountiful, Ut, Us

Bountiful, Ut, Us

Poppin' Apricot TreeGourmet Caramel Popcorn BallsThe Lightest, Smoothest, Softest, Creamiest, Gooeyist, "Melt In Your Mouth", Homemade Gourmet Popcorn Balls you will ever experience!Birthday Parties

Stamford , Ct, Us

Deescalate angry customersRespond to and resolve customer questions and concernsResearch possible solutions to customer issuesSell / Upsell products on the customer’s accountRetain customers wanting to cancel

New York, New York, Us

Senior technology consultant supporting stock, trade, and mortgage processing global applications and databases. The applications ran on Linux virtual machines, connecting to DB2 or Sybase database. Was involved in Business Continuity Plan (failover) exercises. Application trouble tickets support for business operation teams.- Responsible for the day to day maintenance of the applications that processed stocks, trades, and mortgages- Monitored and attended to all alerts and escalated production issues as needed to relevant teams and management- Coordinated with various teams including offshore support staff (India) and raised support tickets for all issues, root cause analysis, and assisted in efficient resolution of all production processes with stocks, trades, and mortgages

Paddington, London, Gb

Deployment and support of front end, middleware, and backend applications and environments for check21/RDC (remote deposit capture), ACH, and credit card processing and settlement (ICL/ACH/X937) for banks and merchants, in a Linux/Unix/Windows based environment. Involved with Weblogic, Jboss, IIS, ColdFusion, and internal java based applications using oracle 10g/11g/12c, and MS SQL- Team lead for a team of 4 support engineers with key tasks of maintaining production and UAT global applications and environments in a stable running state.- Provide daily server-side application and database support for 22 bank customer environments, including 2 multi-tenant environments.- Maintain after-hours accessibility of customer environments through 24/7 on-call rotation- Respond to monitoring alerts for customer environments produced by Nagios, OpsView, custom application logs and database monitoring scripts- Frequent prompt resolution to Sev 1 production issues- Primary deployment engineer for environment upgrades/installations, and emergency code fixes- Coordinator and Moderator for daily status and incident management conference calls with executive management to report on production issues and upcoming scheduled production tasks and outages- Supporting environments including Unix, Linux, Windows, Oracle, MS SQL, Weblogic, Jboss, ColdFusionAccomplishments:- Authored solution articles to assist in resolution of future reports of similar issues.- Performed server-side application upgrades for customer environments- Completed multiple critical projects on-time (file transmission destination/delivery method changes, migration of customer environments, applied emergency code fixes)- Scripted and implemented many reports and other automated tasks for data collection, file movement, and monitoring events.- Coordinated maintenance activities with customer account representatives to ensure proper notification and execution of planned events with customers

Formerly NetDeposit owned by Zions Bancorp. Bought out by several companies (Bankserv > D+H > Fundtech > And finally FinastraEnd-user Tier 3 tech support. Monitoring and responding to alerts from servers, escalating as needed. Software / application deployments and hotfixes in Windows and Unix environments. Involved with Weblogic maintenance. 3com NBX phone system management, ACD system management including building menus, troubleshooting, and reports (3com eXchange Call Center). Also involved with server backups. Scripting to automate processes (bash and DOS shell).

Santa Clara, California, Us

PC & Laptop Support Center / Level 4 Technician, network / server support

Zions Bancorporation datacenter (ITOC – ZMSC) – Datacenter operations team, involved with hardware installations, moves, and decommissions, supported Systems and Network Engineers, cable troubleshooting, customer relations, scheduling for and performing software / OS updates and deployments, hardware and power inventory.

Midvale, Ut, Us

NOC, Jr. Systems AdministratorData Center Management: Responsible for the installation (including racking, network, and software), upgrade, and maintenance of all servers in the data center.Environment: 650 servers, Dell servers and blades, IBM servers and blades, 90% linux environment (RedHat/SLES/SUSE), Foundry routers and switches.Server Monitoring: Responsible for overseeing server health, both live monitoring and screening / cleanup of the root mailbox, and addressing or escalating any concerns.Cabling: Responsible for cabling all servers, routers and switches in the data center (copper/CAT6, fiber).

Senior member of Seller Technology Automation Deployment Team for North America.Project Management overseeing the deployment of automated inventory and settlement solutions to banks and credit unions nationwide; routinely work with bank presidents, VP’s, managers and staff to implement various automation solutions into their LAN / WAN configuration.Software Testing: Conducted tests of the software interface, including regression testing, on Win95, 98, NT, 2000, XP, with a backend of Access 2000 and SQL 7 / 2000. Headed up the test team for the new web solution, frequently interfacing with the programmers and designers, and sharing ideas for improvements, and test scenarios.Training: Local or onsite individual and group training for customers on use and administration of software applications deployed. Designated in-house trainer for clientsReporting: Generated numerous reporting and statistics deliverables.Help Desk: Provide level 2 technical support for all automation solutions. Support workstation and server issues in Windows, Novell & Citrix environmentsVPN: Setup and support of FTP, Cisco, and Nortel secure VPN clientsTechnical Writing: Performed extensive technical writing including software manuals, installation & reference guides for various software platforms. During testing, wrote documentation regarding issues, bugs, and new features.

T-Mobile Rebranding Project - (Phase I) Mapped out network connections, removed PCs, faxes, phones, data connections, and rewired Telco/Data CAT5 cabling including temporary workstation telco punch down and PC setup. (Phase II) Installed PCs, phones, faxes, etc., in new pods; data block punch downs (Hubbel data boxes); new patch panel punch down, installation, and cable management; tested equipment/network and performed troubleshooting when needed.

Network Admin: Performed network administrative functions on a Windows NT 4.0 / 2000 network, including designing and managing the physical backbone, storage, and software upgrades.Hardware Support: HP LH3 NetServer, HP Vectra, Compaq, Dell and generic PC desktop support, Macintosh (OS9.2/OSX) network support, HP printer installation and support, and internet access, connectivity, and firewall hardware.Web Admin: Also involved with IPP administrative duties, including IIS and SQL7 server installations, website and ftp management under IIS4 and 5 platform (NT / 2000), backups and security, POP3 and SMTP servers, SQL database management, DNS server maintenance (Linux), Compaq Server hardware support, and Cisco PIX / 2610 router monitoring and troubleshooting.

Mayor's office - Installed and configured Windows 2000 Small Business Server on Dell server + 8 Windows 2000 Pro workstations, firewall setup (PIX), as well as MS Office XP, graphics software, and accounting software. Performed administrative duties as needed.

* Providing Level 3 Technical Support * Troubleshooting and repairing remote servers and equipment * Collaboration with Engineering Department on issues and new products * Meeting with Operations departments to confer about new technology and company direction * Migration of aging server applications to new hardware and operating systems * Creating and maintaining web-based diagnostic applications * Building wireless networks in high-profile hotels to enable high-speed wireless internet access * Programming and installing wireless access points in preexisting STSN networks * Managing and training teams of technicians and hotel staff * Telephone/telco work, running cable

Online Marketing and promotions, Book Publishing, Marketing (Newpapers, Libraries, Schools, Book Stores, Distributors, Television, Radio Advertising and Interviews, Direct Sales, Inventory Management, Inventory Coordinator, Expo Set-up, and Management, Tech Support and purchasing

Salt Lake City, Ut, Us

Network Admin: Administered to a 40 PC network including installing, upgrading, and troubleshooting network and PC software and hardware on a Netware 4.x backbone with Windows 3.11, Windows95, and Windows NT workstations.Routers: Supported dedicated 56k line and Cisco routers involved in connecting Risk Management to insurance company databases.Training / Support: Provided admin, training and support for GroupWise 4 and 5 email and all software available to the Risk Management Division.Help Desk: Provided remote technical support to LDS church units throughout the US including installing, upgrading, and troubleshooting modems, PC hardware and software.Training / DB Support: Provided training and technical support for the Financial Information Systems (FIS) database to all church units in the United States and Canada.

Network Tech: 400 PC network - Installed, upgraded, and supported software / hardware for PCs / servers. Netware 3.x and 4.x environment with DOS, Win3.11, and Win95. Administered to network, email accounts and software for all users.Training: Involved in end-user hands-on support and performed group training for network and proprietary software applications. Telecommunications: Supported and administered to the phone system, including running wire and adding to the punch down block, moving, adding or changing extensions and voicemail, and adding direct outside lines for modem access.

Bs, Psychology

Cert, Mcse/Nt

Mcse - Microsoft Certified Systems Engineer, Microsoft