Anthony Arce Email & Phone Number

United States

Lead, empower, and develop a robust team of Specialists in a time-sensitive, in a remote environment successfully exceeding on operational key performance indicators (KPIs) with 100% quality results supporting Uber Risk & Compliance line of businessHold team accountable on Uber work at home guidelines which include daily check-ins, Toggl and Workday systemsStay present and available for team; this includes covering various Slack chats, collaborating with various LOBs, answering… Show more Lead, empower, and develop a robust team of Specialists in a time-sensitive, in a remote environment successfully exceeding on operational key performance indicators (KPIs) with 100% quality results supporting Uber Risk & Compliance line of businessHold team accountable on Uber work at home guidelines which include daily check-ins, Toggl and Workday systemsStay present and available for team; this includes covering various Slack chats, collaborating with various LOBs, answering Specialists questions, hosting weekly meetings, 1-1’s, and providing real-time feedback regarding staffing and accountabilityMentor team and drive performance to serve Uber rider and driver communitiesDevelop team’s performance with daily audits and coach towards sustained improvements. Ensure Specialists adhere to project SLA’s Coordinate day to day operations while evaluating trends and allocate project resources in real-timeCollaborate with Project Specialists to ensure timely completion on each project SLASupport other projects from Uber Stakeholders who are in alignment with the Special Projects Operations Team. Show less

Phoenix, Arizona, United States

Managed multiple department and center Engagement projects simultaneously. Created written and verbal communications for over 250 colleagues while engaging department colleagues with center wide events. Increased department website usage for department colleagues by over 90%.Provide varied and complex professional executive and administrative support services to senior-level executive leaders, organize office activities and coordinate flow of communications maintaining confidentiality… Show more Managed multiple department and center Engagement projects simultaneously. Created written and verbal communications for over 250 colleagues while engaging department colleagues with center wide events. Increased department website usage for department colleagues by over 90%.Provide varied and complex professional executive and administrative support services to senior-level executive leaders, organize office activities and coordinate flow of communications maintaining confidentiality of sensitive and privileged information.Managed department budget of 40k+ which includes annual expenses, setting spending limits and creating a spending tracking system. Managed employee expenses over a course of four years while reducing department expenses. Held leaders accountable for accuracy and compliance with company spending guidelines. Show less

Phoenix, Arizona, United States

Coached and developed a team of 15 Customer Care Professionals dedicated to providing customer solutions. Accountable for meeting or exceeding department productivity standards in the completion of daily assignments, accurate production and call volumes.Created escalation reporting for Senior Leadership identifying gaps for process improvement with vendor site and implemented recommended solutions for success. Trained over 300 colleagues in U.S/India on department Call Model strategy… Show more Coached and developed a team of 15 Customer Care Professionals dedicated to providing customer solutions. Accountable for meeting or exceeding department productivity standards in the completion of daily assignments, accurate production and call volumes.Created escalation reporting for Senior Leadership identifying gaps for process improvement with vendor site and implemented recommended solutions for success. Trained over 300 colleagues in U.S/India on department Call Model strategy for call efficiency and customer care. Assisted with training, coaching and mentoring colleague development while successfully promoting three colleagues into leadership positions.Partnered with management staffing / hiring of additional staff support. Show less

Phoenix, Arizona, United States

Analyzed communication campaigns effectiveness and develop strategies to improve channels and efficiency to ensure ease of access, clarity and consistency.• Created written and verbal communications for over 400 colleagues. • Supported department and center wide initiatives improving colleague engagement by 70%.

Phoenix, Arizona, United States

Experienced communications and People Leader with demonstrated record of superlative written and verbal skills, key metrics performance, influencer, teambuilder, strategy and deliverables execution. Top performer both in driving production results and customer service goals. Coached and developed a team of 12-15 Customer Care Specialists delivering excellent customer care while meeting and exceeding production goals. Consistent Top Team performer in exceeding quality and compliance goals… Show more Experienced communications and People Leader with demonstrated record of superlative written and verbal skills, key metrics performance, influencer, teambuilder, strategy and deliverables execution. Top performer both in driving production results and customer service goals. Coached and developed a team of 12-15 Customer Care Specialists delivering excellent customer care while meeting and exceeding production goals. Consistent Top Team performer in exceeding quality and compliance goals. Partnered with Operations Team identifying staffing and call volume coverage. Show less

Phoenix, Arizona, United States

Coached and developed Disputes Team in handling merchant customer disputes.Drove continuous improvement of the team operation and managed change effectively to motivate and retain employees. Provide training sessions for low performers to reinforce quality, values, product knowledge and employee expectations. Improved performance of low performers to middle performers positively impacting attrition and leader trust.

Communication And Media Studies

Education record