Farmside is a Rural ISP specialising in providing and supporting Wireless and Satellite technologies, while also providing and supporting ADSL and homeline connections, among others. As a Technical support representative, my role is primarily taking calls from customers and troubleshooting hardware, software and network-related issues, as well as lodging and following up on fault jobs with Vodafone (for wireless connections) and Chorus (for ADSL/Homeline connections), as well as with our… Show more Farmside is a Rural ISP specialising in providing and supporting Wireless and Satellite technologies, while also providing and supporting ADSL and homeline connections, among others. As a Technical support representative, my role is primarily taking calls from customers and troubleshooting hardware, software and network-related issues, as well as lodging and following up on fault jobs with Vodafone (for wireless connections) and Chorus (for ADSL/Homeline connections), as well as with our in-house Tier 2 support team for Satellite faults. Show less