Anthony Barretta Email & Phone Number

Greater Philadelphia Area

Senior Client Services Executive supporting strategic enterprise clients responsible for all facets of post sales life cycle delivery and support. Building solid client relationships, the CSX delivers professional project management service implementation, advocates customer satisfaction through cross functional coordination and the assurance of responsive day two support services.This position is vital to Comcast Business's mission to “Design, Build, Implement and Manage a Customized Communications Network for our clients anywhere in the continental US” and for customer loyalty, longevity and business services growth.

140 West Street New York City

Sr. Manager and Global Service Delivery Professional located in a Verizon Program Management Office serving a prestigious client in the Financial Services Industry.Several accomplishments include:• Implemented controls and aligned technical program management resources to successfully deliver contractual compliant Incident, Problem and Capacity Management ITIL deliverables.• Planned content for an Operations Summit to demonstrate network management readiness required for the client to approve and transition network management services for 1000 locations globally. • Planned content for a Tools Summit to improve the client’s confidence in Verizon’s network management services.• Implemented a team of Global Technical Program Delivery Managers in a “Follow the Sun” model for support continuity.• Held operational and business governance meetings to track program progress while demonstrating value and commitment to the client’s business.• Implemented a Network Capacity Planning Committee charter.• Managed multiple third party voice and data vendors aligning operational level agreements required to support the client. • Led the efforts and developed custom reporting providing the client with service performance trends.• Implemented a Service Level Dashboard and maturity index required to govern Custom Service Level Agreements (SLA).

Frazer Pa.

Managed a seven 7 day 24 hour Network Operations Center consisting of a highly skilled group of technical internetworking engineers in the delivery of quality Network Managed Services to over 200 Health Care, Financial, Education, Government and general business enterprise customers. Fully accountable for operational success, service quality, customer satisfaction, client retention and profitability.Several Accomplishments include:* Led and developed a large multi-location organization consisting of over 100 highly technical, internetworking support engineers through 11 direct reports serving over 2000 global enterprise customers.• Inspired consistent service performance through use of Engineering Contribution Factor (ECF) which was a key element in KEMA's approval and award of the TL9000 certification.• Implemented and executed a comprehensive BCP/DR (Business Continuity Plan / Disaster Recovery) plan.• Led highly skilled Cisco Certified Internetworking Engineers (CCIE’s) increasing the support organization’s technical knowledge base while delivering complex incident support improving the remote clear/complex trouble resolution rate by over 15%.• Implemented Service Desk, Activation Desk, Tier I/Tier II support and change management processes for Bell Atlantic Network Integration’s start-up NOC operation.• Articulated Verizon’s Network Managed Service value proposition to prospective clients leading to over $35M in additional topline revenue. • Implemented a customer advocacy organization to manage highly difficult customer service scenarios, restoring customer confidence, loyalty and revenue retention in excess of 35M.• Managed a 30K node network for one of the largest national health care providers.• Presented Verizon’s Network Operations Center and value proposition to Verizon CEO.

Blue Bell Pa

Managed a 7 by 24 by 365 Data Center delivering mission critical business applications and decision management information for a 1200 employee organization.

Bachelor'S Degree, Organizational Leadership, Magna Cum Laude

Completed my Bachelors Degree in Organization Dynamics

Itil, Foundations V3, Certification

Received training for ITIL Certification

Itil, Service Design, Certification

Received training for ITIL Certification

Project Management Professional, Project Management, Completed Pmp Training Requirements

Received Project Management Training