-Manage day-to-day operations for the Document Scanning Division-Oversee the design, implementation, and maintenance of the company’s IT infrastructure, including servers, networks, and storage solutions, ensuring optimal performance and reliability.-Manage scanning workflow processes, ensuring document scanning standards are practiced and followed for each specific job.-Implement and maintain security protocols to protect sensitive data, ensuring compliance with industry regulations and standards-Coordinate with third-party vendors for IT services, software, and hardware procurement, ensuring cost-effective and timely delivery of solutions.-Provide SQL and application support, including support for application integrations and SQL database maintenance when necessary-Prepare and manage the IT department budget, allocating resources effectively to meet company goals.-Lead IT projects from concept to completion, ensuring they are delivered on time, within scope, and within budget.-Support sales team as needed on a technical basis

• Managed and optimized Salesforce CRM for a 20+ user base, including customization of dashboards, reports, workflows, and security settings, resulting in a 30% increase in sales team productivity.•Design, develop, conduct, analyze, and present market research initiatives to drive and support the strategic objectives through review of market conditions, trends, competition, and market share•Perform statistical analysis and modeling for marketing and business development efforts such as market segmentation, key competitors, terminology, technology, trends, and challenges•Leverage marketing and sales data to help understand customer, market and product information to improve promotion, targeting, and customer relationship management•Support statistical modeling efforts to understand customer behavior which helps build customer-centric business development strategy •Collate, cleanse, and mine extensive datasets in support of Accounting, Customer Service, and Strategic Accounts Team.•Support Business Intelligence initiatives through review of market conditions, trends, competition, and market share•Provide ad-hoc analytics work to help strategic decision making•Document business procedures and workflows •Develop methodologies to improve data analysis•Perform all other duties and tasks as assigned

-Collate, cleanse, and mine extensive datasets in support of Accounting, Customer Service, andStrategic Accounts Team.-Support Business Intelligence initiatives through review of market conditions, trends, competition, andmarket share-Leverage sales and marketing data to help understand customer, market, and product information toimprove promotion, targeting, and customer relationship management-Perform analysis for marketing, business development, and contracting efforts such as marketsegmentation, key competitors, terminology, technology, trends, and challenges-Provide ad-hoc analytics work to help strategic decision making-Aid in obtaining requirements and distributing data or information with business partners-Document business procedures and workflows

- Scanned old documents into Square9, which is a platform of products for capturing documents and classifying that data into information- Integrated information into existing business processes for greater efficiency- Managed the business by eliminating paper and streamlining the workflow to the onlinedatabase

- Processed orders from customers and made sandwiches according to customer’s wants- Deciphered customer complaints and handled them with professionalism