• Integrated with other teams to create a high-level design of an end-to-end integration solution. • Defined the flow of data between the applications that must be integrated, mapping business process activities to the applications that support them and drafting data objects (technical interface specifications and supporting artifacts).• Oversaw interface analysis, design, and test support • Identified resources required for each task. • Provided daily supervision and direction to support staff.

• Assisted in the integration of JIRA into the team’s new processes.• Worked with the team to gather data around their processes, looking for ways to streamline the on-boarding process of new clients.• Created technology specific project plans and schedules.

Manage a team of 8 Interface Engineers and ensuring their success in their career and project implementations. Mentor and support associates in daily tasks and troubleshooting. Ensuring each associate is allocated properly.Responsible for leading Cerner interface installation projects and provide tier 3 troubleshooting and issue escalation resolution.Managing changes and project activities and communicate with impacted associates or clients as well as code custom interfaces. Monitor interface project progress to assess and manage project risk and ensure quality assurance. Reporting any escalations or risks to project management to ensure resolution.Drive interface testing strategies with solution teams and lead interface design and specification review sessions with clients and third party vendors.

Build and test interface design and provide interface support during onsite implementation to over 8 clients throughout the year.Configure Cerner interfaces and code advanced interfaces.Install Cerner interfaces and troubleshootResolve system interface issues and update internal guides with newfound steps to ensure proper installation.Support interface testing during the life cycle of the project, perform data migration and conversion programs and test data migration and conversion programs.Expanded Cerners HIE in the CommunityWorks organization to allow our clients the ability to provide Provider Notes to the HIE.Connected all over 150 clients to Cerners HIE and then to CommonWell. Built implementation guides on how to implement clients to the CommonWell network.

Build and test interface design and provide interface support during onsite implementation.Configure Cerner interfaces and code basic interfaces, install Cerner interfaces and troubleshoot and resolve system interface issues.Support interface testing during the life cycle of the project, perform data migration and conversion programs and test data migration and conversion programs.Introduced Cerners HIE to the CommunityWorks organization to allow our clients the ability to Query and Retrieve documents with neighboring Cerner clients.

Test and debug application scripts prior to implementation.Consistently used courtesy while providing application support to end users. Ask questions to gather information about the problem and listens carefully. Guides the user through diagnostic and resolution procedures, using clear and concise directions.Resolved routine application issues using good judgment, attention to detail and in a timely manner. Escalates problems when necessary and learns from their successful resolution for future issues.Monitors applications to ensure maximum performance.Maintains and enhances applications to address newly discovered problems or new requirements.Runs backup and recovery procedures and process as directed by organization and IT standards and policies.Follows policies and procedures to ensure corporate data security.Adhere to change control requirements.NERC\​CIP V5 Project Team Lead

Promptly respond to emails from Supervisors and ManagersManage Help Desk resources schedules for optimal customer serviceAssist the other analyst when call volume rises and or there are absent team membersPerform HEAT Administration duties to ensure that the system remains online and workingUser Access Administration Team MemberInterim Supervisor duties  Budget Scheduling Conflict ResolutionNERC\​CIP Compliance SME for User AccessNERC\​CIP Mitigation Project Team Lead of two projects

Provide leadership, direction and assistance in overseeing the team’s (5 Help Desk Agents) day-to-day activities and responsibilities. Use technical expertise and established guidelines to complete routine and assigned tasks accurately and in a timely manner.Provide courteous support to end users and ask questions to gather information about the problem and while listening carefully.Research problems that cannot be resolved by routine procedures and learns from their successful resolution for future issues. Add undocumented problems to the documentation repository and develops revised guidelines as indicated. Participate in assigned projects, contributing to their accurate and timely completion.Prepare staffing plans. Manage Help Desk resources for optimal performance; this consists of resource management for incoming customer inquiries, projects, administrative work and time allotted for holidays and paid/unpaid time off. Admininstrator of HEAT, the IT ticketing system. Ensuring that HEAT stays up to date and working, constantly finding ways to improve the system.Perform HEAT Administration duties to ensure that the system remains online and workingUser Access Administration Team Member (New Hires, Terminations, Job Changes, Access Requests).Identity and Access Management Administrator – PowerShell Script Developer

Promptly respond to email requests for assistance from users.Resolve escalated Help Desk tickets using good judgment, attention to detail and in a timely manner. Meet SLA requirements.Follow policies and procedures to ensure corporate data securityConsistently use courtesy while providing support to end users. Ask questions to gather information about the problem and listens carefullyProvide feedback to level one analyst that escalates tickets to level two for future use and knowledge transfer

Deliver quality customer service by providing daily technical and operational assistance in the use of personal computers, corporate software applications, and networking. Serve as a primary point of contact and the first line of support for personnel requesting Help Desk assistance.

Performed daily ticket reviews and assisted customers with computer issues, examples include: Network connectivity, Microsoft Exchange issues, Citrix connectivity, and Printing issues. Coordinated and performed network moves.

Student at Northwest Missouri State University graduating in May with a degree in Management Information Systems.

Appointed by supervisor to lead a team of eight contractors for two weeks during the PC integration of KCP&L and Aquila. Collaborated with Desktop Support helping employees obtain hardware and software needed to perform daily tasks and took inventory of the company’s hardware. Coordinated with the LAN Services Team to resolve trouble tickets. Merged computers onto the domain