Anthony Bland Email & Phone Number

United States

• Managed client accounts and cases within Salesforce, FEXA and other CRM systems, ensuring comprehensive recording of information pertaining to clients and projects.• Provided training to new hires, technicians and clients in the form of conducting meetings, developing knowledge articles and recording training videos to familiarize them with current products and procedures.• Provisioned computer hardware, software, operating systems, and networks including Modems, Firewalls, IP Addresses, VPN’s, Routing Protocols, LAN, WAN, etc.• Maintained and assisted with programming complex buildouts for Sites utilizing AWS, Azure, Niagara, etc.• Monitored client data obtained through advanced automation technology, then generated performance reports for clients.• Proficiently interpreted Operations and Engineering schematics pertaining to retrofit products, providing necessary insights or making appropriate decisions when required.• Delivered prompt and courteous client support, maintaining a high level of professionalism throughout interactions.• Delegated tasks within small team environment to efficiently complete urgent projects.

Seattle, Washington, United States

Covington, Washington, United States

• Employed backend programs to effectively diagnose and resolve technical issues encountered by consumers on various devices.• Complete observations of employee interactions with customers, included feedback to be used in development, training & coaching.• Filed and diligently managed operational facilities tickets to ensure smooth functioning of facilities and equipment.• Facilitated seamless onboarding of customers to T-Mobile products and services, delivering exceptional customer experiences.• Oversaw inventory management, including balancing, categorizing, and organizing inventory, demo units, merchandise, and store supplies.

Colfax, Washington, United States

• Produced multimedia content within social media, email campaigns, news forums, community events tailored for diverse social media platforms.• Actively participated in weekly client meetings and monitored reports.• Directed and delegated daily tasks to a team of professionals, ensuring efficient workflow and timely completion.• Optimized audio and visual assets to ensure seamless compatibility across web, mobile, and desktop platforms.• Regulated project calendar and utilized SCRUM charts for effective project management.• Played key role in revitalizing branding and website, enhancing overall digital presence.

Digital Technology And Culture, Information Technology

Activities and Societies: Honor Society

Associate Of Arts And Sciences - Aas, Multimedia Design