Anthony Boyd Email & Phone Number

Chicago, Il, Us

Torrance, California, Us

I direct the technical support and solutions for over 10 users in a large-scale network protocol, application hosting, and routing environment including software procedures for software applications. ✷Key Accomplishments✷✷Manage and oversee phone-based comprehensive end-user technical support to 100+ customers on PLC type controls in a industrial environment✷Provide end-user technical support and expertise in the form of help desk telephone support and technical documented procedures on an ongoing basis to help users solve automation problems ✷Proactively service [type of] customer problems by effectively identifying needs, planning customer support, and escalating the issue in response to customer requirements ✷Maintain and support client networks in conformance with their service agreements

I applied a thorough knowledge and understanding of solutions development, strategic assessments, full-sourcing lifecycle, and operational improvement in the design and production of forklift cable harnesses. ✷ Key Accomplishments ✷✷Used AutoCAD to design and develop cable harnesses to meet forklift safety objectives based on prior models in the system✷Developed quality improvement methods to produce cable harnesses, schematics, and other electrical components of forklifts✷Prepared and evaluated product layout reports, plans, data sheets, and prior models that encompass historical design data

I performed electronic engineering work including, testing, debugging, and troubleshooting PLC ladder logic for horizontal machining centers (HMCs), vertical machining centers (VMCs), and cylindrical grinders. ✷Key Accomplishments✷✷Planned, designed, and drafted client projects applying expert knowledge of drafting, CAD programs, and designing ✷Installed, tested, and maintained RFID readers onsite at Honda Manufacturing in addition to managing the project from initiation to completion ✷Conducted complex engineering work including, the design, development, troubleshooting, and debugging of electrical projects applying current research principles and techniques ✷Applied extensive experience in AutoCAD and drafting standards to prepare documents for option kits including, BOM preparation, logic concepts, and drive parameters

Bachelor Of Science (B.S.), Electrical Engineering

Ist 140/142 : Programmable Controllers I/Ii

Basic Vocational Certificate: Autocad

Associate Of Science (A.S.)