Anthony Busco Email & Phone Number

San Francisco Bay Area

• Improved implementation team throughput by 50% YOY by working with both the Head of Product and the Director of Implementation to pull and aggregate team wide data. Created KPI dashboards using the data for both team and individual team members. • Assisted in implementing operational changes to facilitate KPI analysis including streamlining time tracking process, consolidating data sources, setting up additional data collection, and creating an automated export system to simplify and reduce workload by 75% for regular KPI dashboard updates. • Worked with the Director of Implementation to begin process improvements as a direct result of KPI data and agile methodology resulting in the improvement of sprint planning, sprint review, and spring retrospectives. Revamped the daily standup meeting to be more impactful for the team by keeping meeting flow on track and minimizing off-topic and individual specific discussions, thereby reducing unnecessary meeting time by 25% daily. • Created data analytics materials to allow the Head of Product to make informed company-wide decisions on product changes including automation tools and staffing updates to reduce client go live time on the platform from an average 3 month cycle time to 4 weeks.• Primary administrator for the company’s Atlassian Suite of products including creation, configuration, and maintenance of projects, workflows, automation, and add-ons. In charge of onboarding and managing internal staff access and permissions in the software suite.• Led client onboarding process from initial requirements gathering until go live on the platform. Included regular communication with key stakeholders to provide updates, milestones, in-person/remote trainings, and post-implementation support for additional client needs.

San Francisco Bay Area

• Streamlined company-wide data entry spreadsheets by utilizing formulas and macros to reduce total workload by over 200 man-hours. • Assisted the onboarding and implementation team with client communication, requirements gathering, and on-site facility photography with drones.

West Lafayette, Indiana, United States

• Managed and entered into over a dozen sponsorship agreements with local businesses to add discounts to the organization’s membership to provide sign-up incentives generating over $1000 in funds for the organization. • Oversaw and managed fundraising committee members to develop and staff fundraising events generating the entire yearly operating budget for the organization.

San Jose, California, United States

• Created guides and documentation for library services and technology.

Bachelor'S Degree, Finance, Operations/Supply Chain, Management

Activities and Societies: Asian American Association

Education record