o Manage daily service operations, focusing on improving customer satisfaction and fostering effective team collaborationo Lead and motivate the service team, streamlining operations to enhance productivity, reduce service time and increase revenueo Managed service records and warranty claims with precision, ensuring accuracy and compliance to industry standards. o Analyze key service performance metrics to identify trends, uncover opportunities for improvement and implement data-driven strategies aimed at boosting customer retention and overall service performanceo Foster strong relationships with staff, customers and suppliers, while developing cross-functional teams to enhance service quality, operational efficiency and customer experience

o Streamlined service processes to minimize customer wait times and improve satisfaction, while implementing an efficient scheduling system that increased the productivity of the service departmento Fostered strong relationships with both technicians and customers, ensuring seamless communication and timely resolution of issues o Conducted thorough vehicle inspections to proactively identify potential issueso Provided empathetic customer support, addressing concerns and offering tailored solutions, while mentoring and guiding junior service advisors to help develop their skills and improve team performance

o Listened attentively to customer concerns and ask relevant questions to diagnose current problemso Verified current vehicle warranty coverage and clearly explain applicable fees and chargeso Prepared accurate and detailed repair orders that outline customer’s concerns, identify known issues and specify the services and repairs requiredo Developed repair estimates and keep customers informed about the progress of their vehicle, including any changes to the charges or scope of work

Car and Truck Rental , Leasing and Sales