Senior Technical Program Manager
New York, Ny, Us
Owned and lead the Engineering Operations program, focused on process improvement, coaching, tooling, automation and reporting across the engineering org. Projects included:- Building out custom dynamic reporting for team, backlog and agile performance tooling, and project forecasting- Running cross-department training sessions on Agile development practices, data driven sprint planning, team process improvement, and Jira/Confluence usage. Performed multi-day deep dive team-level coaching as needed- Co-planned, ran and completed the first companywide Quarterly Release Planning session to transition from annual planning to a rolling multi-quarter iterative strategy. - Incident & Change management overhaul including automated notifications, workflow simplification, more detailed reporting, and streamlined PIR process- Labor Capitalization process was simplified and partially automated in partnership with finance, resulting in more detailed metrics with significantly less effort, increased transparency, and less meetings.- Managing 3 direct reports- Other technical project/program management as needed