Tony Carpenter

Tony Carpenter Email and Phone Number

Contact Centre Desktop Technology at BT Consumer @ EE
Tony Carpenter's Location
Greater Derby Area, United Kingdom, United Kingdom
Tony Carpenter's Contact Details

Tony Carpenter work email

Tony Carpenter personal email

n/a
About Tony Carpenter

Rapid Design and Develop of Tactical Contact Centre and Customer Experience monitoring and Operational Support systemsData analytics and insightBroadband Product ManagementBroadband Product Development & Project ManagementBackground in Broadband capability delivery, NGN Broadband Products, Broadband DiagnosticsOperational Support System development.Specialties: Rapid Dev of tactical systems. Real-time Insight - Customer Experience and Network Performance, Contact Centre, Data analytics and insight, Product Development & Management, Project Management

Tony Carpenter's Current Company Details
EE

Ee

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Contact Centre Desktop Technology at BT Consumer
Tony Carpenter Work Experience Details
  • Ee
    Contact Centre Desktop Technology Manager
    Ee Apr 2024 - Present
    London , Gb
    View
  • Bt
    Devops Manager - (Contact Centre) Desktop Technology
    Bt Jan 2019 - Jul 2024
    London, Gb
    View
  • Bt
    Head Of Real-Time Insight & Process Automation, Group Planning
    Bt Oct 2016 - Jan 2019
    London, Gb
    Leading a team of Process Automation Engineers to remove repetitive tasks from the business. Design and Development of Real-time Dashboards and Insight Tools for Contact Centre and Customer Experience monitoring.
    View
  • Bt
    Business Improvement Consultant - T2R
    Bt Nov 2011 - Oct 2016
    London, Gb
    View
  • Bt Wholesale
    Senior Product Manager - Content Connect
    Bt Wholesale Feb 2009 - Nov 2011
    Gb
    Product Development of Content (i.e. Video on Demand) over Broadband.Specialist in Broadband Quality of Service / Quality of Experience (QoS/QoE) for delivery of Content Services.
    View
  • Bt Wholesale
    Product Development Manager
    Bt Wholesale Aug 2006 - Feb 2009
    Gb
    Managing the Migration of Wholesale Broadband Customers from Classic Broadband Products to the NGN Broadband Product range.
    View
  • Bt
    Broadband Client Delivery Manager
    Bt Sep 2005 - Aug 2006
    London, Gb
    21C Broadband Delivery
    View
  • Bt
    Project Manager (Network Monitoring Solutions)
    Bt Apr 2004 - Aug 2005
    London, Gb
    Consultancy & Delivery of Network, System & Application Monitoring Solutions
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  • Bt
    Developer - Network Monitoring Solutions
    Bt Sep 2002 - Apr 2004
    London, Gb
    Design, Develop and Implement Network/Application Monitoring Solutions.Utilising various technologies such as Java, Perl, SQL, UNIX Shell Script, Javascript to build add-on Tools to complement a Netcool Omnibus-based Network Monitoring environment.
    View
  • Royal London
    Financial Advisor
    Royal London Aug 1993 - Aug 1998
    London, England, Gb
    View
  • Abb Transportation (Formerly British Rail Engineering Ltd)
    Material Controller
    Abb Transportation (Formerly British Rail Engineering Ltd) Jan 1992 - Aug 1993
  • Abb Transportation (Formerly British Rail Engineering Ltd)
    Apprentice Engineer Technician
    Abb Transportation (Formerly British Rail Engineering Ltd) Aug 1989 - Jan 1992

Tony Carpenter Skills

Telecommunications Customer Experience Data Analysis Contact Center Technology Architectural Design Broadband Product Management Incident Management Project Management Network Monitoring Tools Business Process Improvement Networking Product Development Qos Vod Business Case Management Adsl Managed Services Mpls Service Delivery Prince2 Outsourcing Project Delivery Ip Stakeholder Management

Tony Carpenter Education Details

  • University Of Derby
    University Of Derby
    Computer Studies (Networks)

Frequently Asked Questions about Tony Carpenter

What company does Tony Carpenter work for?

Tony Carpenter works for Ee

What is Tony Carpenter's role at the current company?

Tony Carpenter's current role is Contact Centre Desktop Technology at BT Consumer.

What is Tony Carpenter's email address?

Tony Carpenter's email address is tony.carpenter@bt.com

What schools did Tony Carpenter attend?

Tony Carpenter attended University Of Derby.

What skills is Tony Carpenter known for?

Tony Carpenter has skills like Telecommunications, Customer Experience, Data Analysis, Contact Center Technology, Architectural Design, Broadband, Product Management, Incident Management, Project Management, Network Monitoring Tools, Business Process Improvement, Networking.

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