Piloted the initial implementation of Naughty Dog’s Live Operations team and assisted in developing the group’s objectives, workflows,and responsibilities within the studio.Generated a wide array of documentation comprised of info assimilated through end-user support tickets, relevant social mediacontent, forum discussions, and various mediums of communication.Collaborated with the Communications department and leadership to sustain a positive client experience.Led the composition and editing of post-launch FAQ articles as Web Admin of consumer support for multiple shipped titles.

Authored detailed reports of test defects consisting of necessary debug data, direct reproduction steps, and informative media for ease of translation through various channels of correspondence.Owned, designed, and vetted testing applications department-wide and idealized refinements for established practices to increase efficiency and productivity.Presented upwards feedback to leads, superiors, and other disciplines to improve team dynamics and enhance effective operations.Led the creation and editing of post-launch FAQ articles as Web Admin of consumer support for the UNCHARTED: Legacy of Thieves Collection and The Last of Us: Part I releases while managing interactions with the community.Was assigned apprentice colleagues and oversaw the maturation of their work quality; prepared them as independent testers with the expertise of Naughty Dog’s tools and systems, database maintenance, task delegation, and thorough investigative habits.

Performed market research and analysis in order to deliver products that would garner demand and interest from multiple platforms.Amassed a following which has resulted in each collection of clothing selling out within two to three days from launch.

Tasked with handling communication between entities in marketing and public relation spaces; duties consisted of evaluating brand deal proposals and reviewing content before publishing.Became more receptive to time-sensitive trends and current events, while systematically brainstorming ideas for media that would accumulate strong engagement and interaction from consumers worldwide.

Overseeing and aiding in the preparation of setting up new trainees for success within the company. Role of leadership within the restaurant, serving as an important, knowledgeable associate that others can rely on.

Creator of positive interactions and experiences between guests and the restaurant every shift. Playing an integral role in making sure that guests have an exceptional dining experience every time they choose our restaurant.

Directly responsible for keeping multiple aspects of the restaurant running as smoothly and efficiently as possible.First line of contact between the restaurant and the consumer, with the ability to attain balance between customer service and workplace tasks being a necessity.Promoted to Server and Host Trainer, but still hosting whenever needed.

Excellent with customers and associates alike; well-rounded, people-oriented worker that exceeds expectations for the satisfaction of the customer and the company whenever possible.Multitasks with precision and care in order to fulfill any assignment necessary to improve the overall gratification of any supervisor above myself.

Responsible for directing the operations of a department, including oversight of employee actions, and meeting and exceeding sale’s plans, goals, and predictions.Crafted and idealized strategies that catered to employee and customer needs, while ultimately completing the necessary actions for the success of the department.

Devised and incorporated creative investigation strategies in an effort to diagnose and resolve issues that arise during the video game development cycle.Employed heavy use of JIRA with the intention and execution of logging bugs and exploits into numerous comprehensive delineations within the database.Completed projects in collaboration with several departments while sustaining and surpassing the expected standard of quality on the delivered product. Left the company to pursue a Bachelor’s Degree.

Constantly processed monetary transactions, assuring the completion of an accurate and pleasant exchange of goods and funds.Augmented my own communication skills every day, further developing customer service as a formal strength.Was promoted to Sales Associate within a short amount of time.