• Foster customer loyalty and brand affinity by creating genuine connections through outreach and events• Provide coaching and training to team members, ensuring effective use of resources and technology to achieve sales goals and business objectives• Communicate confidently and effectively with store team and corporate partners• Analyze metrics and reports to generate weekly schedules to align with business objectives

• Founded a boutique real estate firm, achieving profitability within six months• Stewarded client relationships through major financial transactions leading to an 85% repeat client rate, far exceeding the industry average or less than 25%• Developed and executed branding, marketing, and advertising strategies to elevate firm visibility and client engagement.• Proactively anticipated client needs, ensuring a seamless and hassle-free experience• Actively licensed in New York with a license in good standing in Arkansas and OklahomaAffiliations:2022-present, Keller Williams Realty2020-2022, Compass2017-2020, Keller Williams Realty2013-2017, Clark Partners Realty Group2011-2013, Bassett Mix & Associates2009-2011, Keller Williams Realty2008-2009, Alexander Merryship & Alt Real Estate Group2003-2008, Keller Williams Realty2002-2003, Coldwell Banker

• Managed a multi-unit team to enhance customer experience, achieving double-digit year-over-year sales growth• Maximized financial performance and customer service across two retail locations, including the flagship store, through effective operations and visual merchandising• Trained new talent on customer service standards, product knowledge, and the clienteling technology platform• Developed and implemented the company’s first ever standard operation procedures (SOP), client outreach strategy, and styling program• Oversaw store relocation and new store opening (NSO), ensuring a smooth transition and operations success.

• Enhanced the member experience by cultivating a welcoming atmosphere and facilitating communication among members, staff, committees, and the board of directors• Administered the club’s CRM, ensuring accurate membership records, implementing an online reservation system, and developing an effective email marketing strategy• Modernized record-keeping systems, improving operational efficiency• Oversaw retail sales and managed the e-commerce site while actively serving as a merchandise buyer, driving revenue growth

• Managed the museum's CRM, maintaining accurate records for members and donors, and prepared new member packets along with acknowledgment letters and thank-you notes• Trained guest services team members to enhance patron interaction and support.• Collaborated with the development team to devise a post-pandemic membership strategy that increased engagement• Oversaw accounts receivable (A/R), accounts payable (A/P), and general bookkeeping to support the Director of Finance.• Generated financial and ad-hoc reports for the Executive Director and other stakeholders, ensuring data-driven decision-making

• Oversaw a $2.4 million annual budget, implementing strategic cost-saving measures that reduced average monthly expenses by 47.4% through the identification and elimination of redundancies• Streamlined organizational structure, leading to 36.8% reduction in salary expenses by aligning staff roles with individual talents and interests• Directed comprehensive operational functions, including hiring, payroll, A/R and A/P, and facilities management, ensuring efficient processes and compliance• Delivered training including financial literacy for around 500 independent contractor real estate agents, significantly enhancing their business acumen and performance*Served in this role at three different offices within the Keller Williams franchise system: Fayetteville, AR; Palo Alto, CA; and most recently New York, NY

• Managed in-store merchandising, visual presentation, and signage, driving brand consistency and customer engagement• Increased year-over-year sales by 9-15% through innovative merchandising initiatives• Led a successful store relocation (NSO), transitioning from a 10,000 square foot adult-only concept to a 25,000 square foot, four-box layout• Oversaw merchandising for menswear, womenswear, children’s, baby, intimates, and maternity departments• Supervised multi-unit merchandising teams during high-profile new store openings, including flagship locations across the United States

● Supervised multi-unit merchandising teams during new store openings of high-profile locations including flagship stores throughout the United States