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Anthony Conlon Email & Phone Number
Sr. Manager - Digital Strategy, Global Customer Support
at
Sandisk
1 work email found
@fb.com
LinkedIn matched
✓ Verified May 2026
4 data sources
Profile completeness 100%
Current company
Role
Sr. Manager - Digital Strategy, Global Customer Support
Location
Seattle, Washington, United States
Company size
Who is Anthony Conlon? Overview
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Quick answer
Anthony Conlon is listed as Sr. Manager - Digital Strategy, Global Customer Support at Sandisk, a company with 6867 employees, based in Seattle, Washington, United States. AeroLeads shows a work email signal at fb.com and a matched LinkedIn profile for Anthony Conlon.
Anthony Conlon previously worked as Sr. Manager - Digital Strategy, Global Customer Support at Western Digital and Manager, Customer Support at Brandwatch. Anthony Conlon holds Associate'S Degree, Information Technology from Monroe Community College.
Company email context
Email format at Sandisk
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{first_initial}{last}@fb.com
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Profile bio
About Anthony Conlon
Experienced manager and project specialist of all-things customer. Driving programs and teams responsible in building exceptional customer experiences for agent-assisted and self-service channels. Strong believer in the power of right-sizing self-service technologies with human connections and organically grow customer loyalty metrics. Always passionate about people and putting others first. The best lessons I’ve learned have been working alongside others, through success and failure, growing together under the wings of servant-styled leadership.Key Competencies: Customer Service, Digital Support, Leadership, Customer Experience, Contact Center Operations, Content Strategy, Project Management, Employee Development, Strategic Hiring, Risk & Payments Compliance, Onboarding, and Performance Management.
Listed skills include Leadership, Customer Service, Customer Satisfaction, Social Media, and 28 others.
Current workplace
Anthony Conlon's current company
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Sandisk
14 roles
Anthony Conlon work experience
A career timeline built from the work history available for this profile.
Sr. Manager - Digital Strategy, Global Customer Support
Current
Sep 2024 - Present
Manager, Customer Support
Oct 2023 - Aug 2024
Manager - Digital Support Solutions
Developed and led a team of 10 high-performing program managers responsible for Reality Lab's proactive and reactive support solutions, serving 20M customers.- Built and delivered XFN strategy and operational workstream improvements with key stakeholder teams that increased Help Center helpfulness scoring by 12.8%, achieving $2M company savings per year..
Nov 2019 - Jun 2023
Customer Experience Specialist
CX Specialist that focused on building business improvements to eCommerce, Risk & Payments customer escalations and experience gaps with cross-functional stakeholders to improve user sentiment. - Leveraged Voice of Customer & Zendesk data insights to drive 9.6% decrease in false-positive cases from customer support order tickets over previous Oculus.
Jan 2018 - Nov 2019
Customer Support Tier Iii
Managed Oculus product, orders and payment support via Zendesk CRM, handling customer escalations for advanced technical troubleshooting for hardware and software experiences.- Maintained 88% Customer Satisfaction and 90+% Agent Satisfaction score agents half-over-half.- Identified process issues affecting the customer experience across QA Payment testing.
May 2017 - Jan 2018
Customer Service Tier Iii - Oculus Vr
Managed Tier 3 escalations for Oculus Customer Support, upholding Service Level Agreement requirements for customer tickets in Zendesk. - Delivered white-glove support experiences for over 1100 complex user issues every month- Achieved 85% customer sentiment quarter-over-quarter for challenging customer scenarios and advanced technical troubleshooting.
Apr 2016 - Apr 2017
Conference Specialist
-Grew new, high quality and long term partnerships with ministries while strengthening relationships with current partners.-Creating structure and organization for connecting with ministries, prioritizing leads in good order.-Adhering to excellent communications with both company employees and external business partners
May 2014 - Jan 2016
Ministry Development Team Lead
-Growing and strengthening High Priority client partnerships, establishing new ways to create effective partnerships using company resources.-Support interview candidate loop and train new hires during onboarding process.-Develop guidelines and materials with Manager to increase efficiency and effectiveness of booking process.-Weekly coaching and meetings.
Jan 2015 - Oct 2015
Customer Care Representative
-Handled inbound customer calls to help troubleshoot their software program.-Diagnosed customer issues with open and closed ended questions.- Provided best solutions for customers needs, helping increase company profitability by qualifying customer with best software upgrade.
Oct 2013 - May 2014
Tech Support Coordinator I
Aug 2012 - Jun 2013
Customer Care Representative
Sep 2011 - Aug 2012
Deli Customer Service
May 2008 - Jan 2012
Cashier
Oct 2006 - May 2008
Team & coworkers
Colleagues at Sandisk
Other employees you can reach at sandisk.com. View company contacts for 6867 employees →
TP
Thanuja Prakadh
Colleague at Sandisk
San Jose, California, United States, United States
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CL
Chen Lin
Colleague at Sandisk
China, China
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BH
Brian Hyland
Colleague at Sandisk
Milpitas, California, United States, United States
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NS
Nagoorvali Shaik
Colleague at Sandisk
Sunnyvale, California, United States, United States
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SK
Suma Konda
Colleague at Sandisk
Bengaluru, Karnataka, India, India
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EV
Eric Vanderbur
Colleague at Sandisk
Ashburn, Virginia, United States, United States
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CB
Chaitra Bb
Colleague at Sandisk
Bengaluru, Karnataka, India, India
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MC
Michael Chen
Colleague at Sandisk
Shenzhen, Guangdong, China, China
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AR
Abhishek R
Colleague at Sandisk
Bengaluru, Karnataka, India, India
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RV
Robert V.
Colleague at Sandisk
Milpitas, California, United States, United States
View →
Thanuja Prakadh
Colleague at Sandisk
San Jose, California, United States, United States
View →
CL
Chen Lin
Colleague at Sandisk
China, China
View →
BH
Brian Hyland
Colleague at Sandisk
Milpitas, California, United States, United States
View →
NS
Nagoorvali Shaik
Colleague at Sandisk
Sunnyvale, California, United States, United States
View →
SK
Suma Konda
Colleague at Sandisk
Bengaluru, Karnataka, India, India
View →
EV
Eric Vanderbur
Colleague at Sandisk
Ashburn, Virginia, United States, United States
View →
CB
Chaitra Bb
Colleague at Sandisk
Bengaluru, Karnataka, India, India
View →
MC
Michael Chen
Colleague at Sandisk
Shenzhen, Guangdong, China, China
View →
AR
Abhishek R
Colleague at Sandisk
Bengaluru, Karnataka, India, India
View →
RV
Robert V.
Colleague at Sandisk
Milpitas, California, United States, United States
View →
1 education record
Anthony Conlon education
FAQ
Frequently asked questions about Anthony Conlon
Quick answers generated from the profile data available on this page.
What company does Anthony Conlon work for?
Anthony Conlon works for Sandisk.
What is Anthony Conlon's role at Sandisk?
Anthony Conlon is listed as Sr. Manager - Digital Strategy, Global Customer Support at Sandisk.
What is Anthony Conlon's email address?
AeroLeads has found 1 work email signal at @fb.com for Anthony Conlon at Sandisk.
Where is Anthony Conlon based?
Anthony Conlon is based in Seattle, Washington, United States while working with Sandisk.
What companies has Anthony Conlon worked for?
Anthony Conlon has worked for Sandisk, Western Digital, Brandwatch, Meta, and Facebook.
Who are Anthony Conlon's colleagues at Sandisk?
Anthony Conlon's colleagues at Sandisk include Thanuja Prakadh, Chen Lin, Brian Hyland, Nagoorvali Shaik, and Suma Konda.
How can I contact Anthony Conlon?
You can use AeroLeads to view verified contact signals for Anthony Conlon at Sandisk, including work email, phone, and LinkedIn data when available.
What schools did Anthony Conlon attend?
Anthony Conlon holds Associate'S Degree, Information Technology from Monroe Community College.
What skills is Anthony Conlon known for?
Anthony Conlon is listed with skills including Leadership, Customer Service, Customer Satisfaction, Social Media, Social Networking, Contract Negotiating, Microsoft Office, and Public Speaking.
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