Anthony Cook Email & Phone Number

San Diego, Ca, Us

San Diego, California, United States

➡ Directed and supervised a team of 5 interface analysts while maintaining the previous role's responsibilities.➡ Collaborated with the Sales to assist in fact finding and field customer questions resulting in product and Implementation confidence.➡ Coordinated the collection and dissemination of status updates to functional teams and leadership, helping to improve decision-making processes by providing real-time data on project progress.➡ Utilized strong communication skills to collaborate with cross-functional teams, external vendors and customers

San Diego, California, United States

➡ Serve as the subject matter expert on web service interfaces and workflow, providing in-depth knowledge and support to both internal teams and external customers, resulting in a dramatic increase in customer confidence.➡ Conduct thorough analysis of incoming data from customers and application interfaces/SOs, leveraging strong attention to detail to identify any errors or discrepancies➡ Developed and executed comprehensive testing plans for interface updates, resulting in increased transparency when customer migrated to customer support teams➡ Implemented a hands on approach to training for interface business analysts growing their confidence and their overall productivity.

San Diego, California, United States

➡ Coordinated training sessions for onboarding new technical implementation employees, resulting in increased proficiency and understanding of specialized workflows.➡ Developed workflow protocols, customized to customer's needs, that increased web service API adoption rate.➡ Migrated customer data to new database, leading to completed executions of new customer implementations➡ Worked with customers to develop optimized web service API calls for several needs, and charted data pathways for expanded functionality to broaden customer offerings

Greater San Diego Area

➡ Specializing in conversions of data from other systems to XIFIN's structure➡Managed all technical aspects of an implementation of a new customer from:Data conversion, System Optimization configurations, interface planning and development➡ Interface experience with flat files, mirth, hl7 and Web Service calls➡ Worked cooperatively with several departments: Implementations, Customer Service, and Outsource Billing➡ Also managed post production projects when customers needed to add functionality to their live implementation

Poway, Ca

In 2014 Data Strategies & Professional Data Services became MDsuite➡ Specializing in conversions of data from other software EHR/PMs to MDsuite's data structure➡ Build custom reports per client request with basic t-SQL preficiency➡ Implement interfaces between medical records systems, billing sofware and other software solutions as the company's HL7 specialist➡ Assist in the technical aspects of Interface testing/implementation and operation via a Standardized HL7 spec and some custom work

Poway, Ca

➡ Software Installations and Upgrades➡ Provided support for an Electronic Medical Record/Practice Management software solution➡ Duties included self-paced callback experience (Tier 2 Support), problem solving issues with different versions of software in different OS environments and cooperative work with other techs to resolve urgent issues➡ Position is primarily phone-based technical support➡ Later included training providers, nurses and billers on software use➡ Worked cooperatively with several departments: Quality Assurance, Development and IT

Escondido, Ca

-Managed an average volume specialty retail store-Duties included managing staff, heavy cash on hand, and training for a high level of customer service

Oceanside, Ca

-Managed a high volume specialty retail store-Duties include managing a staff upwards of 50 associates, managing payroll and training associates.-Trained for all Duties of Responsibility consisting of Operations, Training & Development and Merchandising.-Assisted with the Visual Merchandising of the store along with the In-Store Visual Merchandiser

Computer Science

Certification Of Completion, Computer Systems Technician, 4.0

Activities and Societies: Honors, President's List, Mentorship Program, Student Ambassador, Achievement ClubPresident’s List Perfect.

Education record

Diploma, General Education

Activities and Societies: Asian Pacific Islander Association