Anthony Cortese Email & Phone Number

Little Ferry, Nj, Us

Jersey City, Nj

New York, Ny

Lead and manage the Equities desktop support team and provide support to technologies utilized by the Equities trading floor, research department, prime services group, and Barclay’s desk at NYSE.- Manage Equities support team to ensure that daily tasks are prioritized and escalations prevented or addressed. - Provide 3rd level support within the team to investigate and resolve technically complicated issues unresolved by basic troubleshooting. Involves in-depth analysis of the problem and creativity in engineering a solution.- Create reports on the desktop estate, the user community, and support metrics for compliance, business management, and technology management. - Maintain and repair Blackberry and other smart phone devices using Blackberry Enterprise Server (version 4 and 5).- Managed heritage Lehman desktop environment changes and coordinated testing to convert applications to the Barclays desktop environment. - Migrated Equities trading and research from Lehman desktops to Barclays desktops through environment replication, user testing, hardware management and deployment. - Lead the SME (subject matter expert) group for Desktop Enterprise Management in helping plan and test enterprise wide releases and new technologies and escalate issues requiring engineering involvement. - Contributed to implementation of internal MAC OS desktop build utilizing Casper and AD integration.- Substitute in absence of VP of Equities and Fixed Income Desktop Support, managing the Fixed Income support team and fulfilling other responsibilities.

New York, Ny

Worked on the Investment Banking, Equities, and Fixed Income Department desktop support teams; initially providing daily desktop support until promoted to environment management tasks. - Supported trading floor desktops and applications.- Researched and recorded hardware and user environment data for reports that determined purchase plans and ensured support ratio of the team is adequate. - Managed, packaged, tested, and released applications for Equities and Fixed Income desktops. - Administer print servers, NetApp servers, and DFS environment for multiple business lines.- Maintained a Linux license server for Matlab software.- Performed new hardware evaluations including in depth device details and product comparisons for PCs and monitors. - Directed IT interns to fulfill laptop deployments, account creations, and other technological preparations for several hundred new investment banking employees before/during the summer training program.- Executed rebuilding of the disaster recovery area for the investment banking division.

New York, Ny

Performed various desktop support services for the Infrastructure Support department. - Addressed end user PC hardware/software, printer, and network issues.- Deployed and supported several hundred laptops for Investment Banking new hire program.

Hackensack, Nj

Performed various desktop support services for the Infrastructure Support department. - Identified/documented bugs and isolated causes.- Assisted with building workstations for facility office space expansions.

West Orange, Nj

Performed various desktop support services for the Infrastructure Support department. - Served as manager and cashier for rehabilitation center gift shop.- Managed merchandise orders and expenses inventories on monthly basis.- Balanced register daily.- Fulfilled office tasks (filing, photocopying, etc) for Cognitive departments after shop hours.