Certified and Product expert for Chorus.ai, Engage, and ZI Sales OS.My Revenue Impact at ZI for the year 2023: Top 3 Solutions Engineer for Most Closed Won Revenue for the year - $23.39 Million (Win Rate: 53.49%)- On average, opportunities with my support see a 219.17% lift to Overall ASP. - New Business ASP Lift is 71.2%- Renewal ASP lift 262.9%- Upsell ASP lift 122.7%- Enterprise ASP lift 157%- Strat ASP lift 170.40%My Revenue Impact at ZI for the year 2022:- On average, opportunities with my support see a 123.17% lift to Overall ASP. - New Business ASP Lift is 96.4%- Renewal ASP lift 204.2%- Upsell ASP lift 28.5%- Enterprise ASP lift 312.2%- Strat ASP lift 803.7%

Chorus acquired by ZI in July 2021 (NASDAQ:ZI)

- Founding Member of Chorus's first D&I ProgramChorus.ai is the No. 1 Conversation Intelligence Platform for high-growth Revenue teams.- Managing a portfolio of customers, developing new relationships while supporting existing teams to ultimately drive adoption and retention of Chorus across their organization.- Onboard customers and build deep, authentic relationships with users and key senior stakeholders (incl. VP-level contacts, managers and individual contributors).- Managing over $2.1 - Million worth of ARR regarding Chorus customers. - Understand a customer’s strategic and operational objectives and through a combination of understanding, creativity and expertise in the sales process and our product, identify ways in which Chorus can help.- Conducting Customer Success "film review" to help enable the CS team to cover game tape and give constructive feedback to each other. Topics like: Negotiation, Leadership alignment, & Renewals. - Part of the diversity and Inclusion group at Chorus to help drive more opportunities within our communities

- Reduced churn by 5% month over month through strategic customer engagement- Increased revenue by 10% through successful implementation of the onboarding strategy for new customers- Simplified and strategically supported nationwide rollout of new products - Managing relationships between field reps, partner pharmacies, and pharmaceutical manufacturer reps- Served as a liaison between clients and the product development team to improve product utilization- Reduced churn by 5% month over month through strategic customer engagementThe CSM team is responsible for the success of each prescriber and pharmaceutical manufacturer partner that touches the Phil platform. Each individual on the team is an advocate in Phil's services and platform functionality. CSM's handle customer onboardings, Rx order escalations, product usage reviews, and being a customer success expert for a growing business.

- Increased customer renewals by 15% by managing the SMB and Mid-market segments- Created and rewrote the educational knowledge base for users and admins for Fond's products- Managed the Equinox relationship and ran support case analysis

- Managing full sale cycles from qualification to closing. - Managing about 100 accounts from Doctorbase, build strategic proposals with an accurate time line and company goals. - handle Cross-sell opportunities between doctorbase and Kareo products.- Deliver technical product demos of the entire suite of Kareo products to SMB, and Mid-Market practices. - Performing feasibility analysis and initial project scoping before hand-off services for implementation. - Reducing patient no shows/cancellations with automated reminders. - Present the Kareo Marketing application to solutions consultants in different departments. - Evaluate sales forecasts, process and data integration while simultaneously providing prospects and customers consultation. - Outsourced prospects, heavy in-bound leads.

• Managed leads: utilized online and offline sources to cultivate new leads in addition to developing and maintaining pipeline.• Made a high volume of daily outbound sales calls to business owners across all verticals (average 60 daily).• Drove the full sales cycle to attain new business: made introductory calls, assessed business goals through qualifying, and closing the deal.