Anthony Wilder Email & Phone Number

Greater Los Angeles Area

• Analyze the health criteria of each client to determine if he or she meets the requirements needed to make that person eligible for insurance coverage.• Ensure timely submission of policies, as well as transparent customer correspondence, thus maintaining a regional leading customer retention rate of 91%.• Train new hires on the underwriting criteria required for each carrier, and how to use this information to prospect new clients and provide them with an option that best fits their needs, leading to a departmental closing rate of 76%.

Sacramento, California Area

• Recruited to devise a marketing plan that helped further propel the overall brand awareness of the company.• Implemented a unique branding strategy, aligning the company name and logo with an untouched market segment, which led to a 60% growth in online engagement.• Streamlined the customer order process, while expanding our inventory to include more female consumers, increasing the overall profit margin of the company by 50%.

San Francisco Bay Area

• Oversaw the overall performance of the company, thus contributing to the success of the business by ensuring that the day-today operations were handled in an effective and efficient manner.• Designed a company timeline every 6 months outlining the long and short-term goals of the company.• Slashed the overall monthly overhead by 25% by conducting weekly audits, which assessed company spending trends, categorized money the company earned, and ensuring that the company stayed within its committed budget.

Rancho Cordova, Ca

• Increased our team’s quality scores from 76% to 92% in 60 days through strategic research, planning, and collaboration with other top members of our leadership team and training staff.• Appointed by upper management to educate the business sales channel on our departmental processes in effort to improve order accuracy, thus resulting in more accurate and efficient order request submissions.• Developed and trained over 400 employees on new processes the organization was scheduled to put into effect, consequently improving transaction productivity by 10% month over month for a calendar year. • Handled a critical escalation for a highly specialized customer, resulting in Verizon Wireless winning a 650 line contract.

Rancho Cordova, Ca

• Acted as a floor support leader for transitional teams and new hire representatives by conducting training sessions on the methods and procedures required to fulfill the company’s goals and objectives.• Handled a high volume of calls while successfully reaching established performance targets for customer satisfaction.• Effectively assessed the current pricing plans and usage for each customer to better align customer need, thus creating a positive customer experience.• Assisted the sales channel with priority and escalated requests, resulting in reduced call escalations by per hour by 30%.

Sacramento, California Area

• Helped the organization employ a program designed to increase the empathetic awareness of company employees, as well as further develop a more dynamic overall communication style.• Taught communication strategies to over 700 employees, thus improving employee/client interaction.• Developed training materials designed to help employees improve their non-verbal communication skills.

Bachelor Of Business Administration (Bba), Marketing/Marketing Management, General

High School Diploma, General Studies