Journey level in the Trainer series. The journey level classification performs a full range of instructional activities. Performs a full range of duties with only occasional instruction or assistance including interpretation of policies, procedures and guidelines; and may require the development of recommendations consistent with directives, policies and regulations.1. Develop and deliver instructor-led technical training classes to City/County employees in the use of microcomputers, operating systems and a wide variety of software applications.2. Provide guidance in the analysis and resolution of complex problems encountered by students in their use of a wide variety of processing platforms, software and network services.3. Assist departments in evaluating training requirements.4. Assist in the evaluation and testing of new software applications and upgrades; evaluate new reaching materials.5. Provide support for the installation of software and courseware files on training computers.6. Assist in the preparation of the training schedule, course description guides and training newsletter.7. Prepare requisitions for software, hardware and supplies

Journey level employment specialist, develop realistic employment plans, effective current job search documents, identify and provide resources and strategies to overcome employment barriers through coaching, counseling, workshop facilitation and case management

Provide services to clients of various socioeconomic backgrounds who may have serious barriers to employment including case management, implementation of individual training, Welfare-to-Work Plans, and monitoring client's progress. Contract preparation and administration, and special employment related projects. 1. Manage a caseload and perform case management services, which include developing and implementing training and employment plans and monitoring client progress, and, as required, apply sanctions for lack of compliance with program requirements. 2. Interview clients regarding economic, family, physical and emotional situations, assess need for services and refer client to appropriate resources such as CalWORKs, Family Stabilization, mental health or domestic violence services and others. 3. Assist clients in completion of application, forms, and reports; review and evaluate applications for completeness and accuracy. 4. Conduct orientation sessions to explain relevant policies, procedures, regulations, and requirements of the program to new clients and the public. 5. Evaluate client's educational background and work history; identify training and vocational goals; design an appropriate employment plan. 6. Authorize support services such as transportation and childcare to assist clients in resolving barriers to employment. Refer clients to other agencies according to established policies; coordinate service with public and private agencies and community resources. 7. Provide advice, information, referrals, resource materials and other assistance to help clients obtain and retain jobs. 8. Prepare a contract between the client and the County. 9. Serve as client advocate; provide emergency, crisis, or general intervention for client; investigative and resolve client problems. 10. Prepare case narratives, reports, correspondence, and other documentation; compile technical data.

• COACHING: Assist clients to create plans to increase labor market skills and marketability; assist clients to address their own barriers and drive toward realizing their goals; style marked by practicality with ability to adapt to individual clients• RESEARCH: Inquiry into business, recruitment and other labor market trends, built on six years’ experience overall in workforce development; support job fairs recruiting events and member of several job developer, business service, and career coaching groups• MARKETING & OUTREACH: Attend community business functions (e.g., Chamber of Commerce events, community health & employment fairs), effectively making new contacts; deliver public information presentations; broker new relationships between business, workforce and economic development stakeholders• MATCHING: Work with businesses, recruiters, staffing agencies to mine Oakland pool of job candidates to fill on-demand staffing needs; organize monthly recruiting events, recent event 20+ hired, 2nd day required for overflow• ASSESSMENT & TRAINING: Interview clients to determine level of occupational and job readiness skills; administer skills assessments; conduct workshops; client and staff group training, superb facilitation skills

Trained and assisted clients and staff in using software and Web applications, provided 1st line IT helpdesk support, designed, developed, expanded and conducted technical training groups in production applications, online jobsearch, research, and networking, maintained and updated career library.SIGNIFICANT ACCOMPLISHMENTS:Developed curriculum for technology program focused on job searchCreated assessments of computer literacy at request of training providersProduced popular resource guide for formerly incarcerated jobseekersChaired complete service delivery redesign project intergrating multiple government workforce developement agencies

Worked with variety of adult students with varying degrees of computer experience. Trained at group level and in a one-on-one training format. Worked closely with lead instructors; independently developed group and individual curriculum and training approaches. Developed techniques to evaluate and document student learning progress.

Performed in two positions for major international book distributor working with retail and wholesale book dealers. Responsible for analyzing high-volume book returns and coordinating claims for book refunds. Position required computerized research and analysis of claims, inventory, and account histories. Made refund decisions and generated documentation. Frequent communication with customers requiring problem-solving skills.

Promoted to several key positions during 17-year tenure with employee-owned international book wholesaler. Gained reputation for accurate, fast, resolution of refund claims and satisfaction of client needs and concerns. Position required close interaction and cooperation with satellite offices and personnel.