Anthony Datcher Email & Phone Number

Houston, Texas, Us

Houston, Texas, Us

• Led Epic Deployments at multiple Memorial Hermann Health Network sites to 100% completion. Successfully implemented IT infrastructure, imaging devices, workstation setups, and equipment validation to support business continuity and Epic system readiness which required at least 50% travel to multiple locations.• Devices such as laptops, desktops, and all-in-one machines imaged through USB to create Business Continuity Assets, Igels, and mobile wow carts along with peripherals including but not limited to badge readers, barcode scanners, credit card machines, document scanners, and printers.• Project was completed and successful

Houston, Tx, Us

• Delivered comprehensive IT support, network administration, and asset management. Utilized network infrastructure tools (Cisco Meraki, Sonicwall, and Malwarebytes) to optimize network performance and security.• Utilize asset management software/IT ticketing system (Lansweeper), Active Directory, and Microsoft 365 administration tools to effectively manage and troubleshoot on hardware/software, and infrastructure upgrades at 3 sites in Houston and 2 remote sites in the U.S. which required some travel. Used Sage for procurement processes.

Waller, Tx, Us

• Provided exceptional first-level IT support. Maintained above an 80% first-call resolution rate while troubleshooting Microsoft OS software and hardware issues. Effectively managed support tickets (Service-Now) and collaborated with cross-functional teams to resolve complex problems. • Supported Active Directory migration by managing user account transitions, email configurations, and onboarding employees to Microsoft Teams and Outlook.

Milan, Lombardy, It

• Multifaceted IT professional with expertise in user support, software deployment, and project implementation. Configured and deployed various software applications (Gmoor, Moses, Orcaflex). Streamlined new hire onboarding process by setting up equipment, installing software, and delivering comprehensive training. Developed and delivered effective training materials (PowerPoint presentations, FAQs, user manuals).• Collaborated on technical projects, such as TMS3. Successfully managed project lifecycle from requirements gathered with HR to system testing and user training. Ensured 100% completion of project deliverables• Utilized ticketing systems (Wickett.net, ServiceNow) to manage technical requests. Provided onsite and remote (Desktop Connection Manager) software and hardware support (Active Directory, Exchange) to 300+ employees and server administration (Microsoft Server OS, VMware).• Managed IT procurement and financial processes using SAP and cultivated vendor relationships. Created and processed purchase requisitions, delivery orders, and work orders. Reconciled IT invoices and maintained detailed financial spreadsheets including quarterly and yearly reports.

Houston, Tx, Us

• Managed high call volume while maintaining a 5-minute average handle time using Cisco Agent and IP Communicator. Resolved a minimum of 100 ServiceNow tickets weekly through efficient troubleshooting. • Leveraged technical expertise in Active Directory, Exchange, Hyena, SAP, Citrix, and Microsoft Office Suite to resolve complex issues. Utilized remote desktop tools (Microsoft Lync, Demarc, and Remote Desktop Connection) to provide efficient technical support. Gained extensive experience in a fast-paced customer support role.

Bachelor, Informatics

Office 365, 20347 Enabling And Managing Office 365

Non For Credit Courses, A+, Net+, Server+

Academic Honors

Azure Administrator