Reported to the Director of HFC Delivery, and managed a team of 12 to oversee the operational performance of Telstra's HFC network transition to nbn. My team delivers reporting and insights of 7 national delivery partners, and fulfills Telstra's contractual reporting obligations for the program.

Lead Business Analyst on the Transformation team to develop and embed a new labour operating model within Wideband. The function delivers fibre solutions to corporations and generates $2b in annual revenue.• Re-designed the business' org structure to consolidate roles / sites, and centralise service functions.• Optimised workforce flexibility through outsourcing in high volume segments.• Simplified the outsourcing model to fewer partners at lower cost.

Worked within the Integration Programme to merge acquired Wesfarmers Insurance assets (Lumley, WFI, Affinity & Direct) within IAG's new operating model.

OAMPS Insurance Brokers (Wesfarmers Insurance) is the largest Australian-owned insurance broker, with 34 branches across Australia.• Lead analyst on the Streamline project, to roll out best practice processes for Wesfarmers' insurance broking arm. • Facilitated workshops with business SMEs to complete end-to-end process maps, evaluate sales behaviours, and identify key issues.

AMP is a leading financial services firm managing $159 billion in FUM, with 4300 aligned advisers. • Reported to the Director of Business Operations and provided decision-making support to improve profitability and strengthen adviser network value.• Enabled the delivery of strategic and operation plans, analysed market benchmarking research, and managed adviser remuneration schemes.

AXA was a leading provider of wealth management and insurance products in Australia. Their PMO was internationally ranked 3rd/75 PMOs in project planning and deployment capability.Worked in 7 projects across Sales, Advice & Distribution, Product, Operations, Service and Group Risk.Projects include:• Platform Consolidation Programme - Migration of AXA’s largest wealth platform and administration system onto an online platform.• Anti-Money Laundering (AML) programme - Implementation of transaction monitoring solution. Designed the business rules to flag unusual customer activity.• Process Complexity Assessment Initiative - Assessing the use of Lean methodology to reduce complexity and waste in key AXA processes.