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Anthony Difilippo Email & Phone Number
Project Manager, US Digital Portfolio Management
at
TD
1 work email found
@td.com
5 phones found area 609, 856, and 416
LinkedIn matched
✓ Verified July 2026
4 data sources
Profile completeness 100%
Current company
Role
Project Manager, US Digital Portfolio Management
Location
Mount Laurel, New Jersey, United States
Company size
Who is Anthony Difilippo? Overview
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Quick answer
Anthony Difilippo is listed as Project Manager, US Digital Portfolio Management at TD, a with 1 employees, based in Mount Laurel, New Jersey, United States. AeroLeads shows a work email signal at td.com, phone signal with area code 609, 856, 416, and a matched LinkedIn profile for Anthony Difilippo.
Anthony Difilippo previously worked as Release Train Engineer II - SAFe Agilist Certified | Platforms and Tech | Credit Card Product Group at Td and Release Train Engineer | Contact Center Routing & Infrastructure at Td. Anthony Difilippo holds Electronics Technology, Electronics, Computers, Physics from Lincoln Tech - Philadelphia.
Company email context
Email format at TD
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{first}.{last}@td.com
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Profile bio
About Anthony Difilippo
* Leader of Large Scale Projects within North American Contact Centers. Leading project teams of up to 100 people. Implementation of Project & Programs with large scale budgets in excess of $100MM. Call Center related projects & corporate enterprise initiatives with focus on Customer Service Programs and Implementations. Deployment of scalable solutions and infrastructure, with cutting edge technologies. Notable Projects: - New Digital Banking Platform Support for browser & mobile (2017-2019)- Screen Pop CTI (2018)- Voice Biometrics Authentication (2016)- Pay-by-Phone IVR, Verint Full Time Agent Recording, Cisco Phones & ACD Call Routing to Credit Card Merchant Line of Business (2016) - IVR System for US Bank by Phone (2014)- Contact Center Service Program Restructure (2013)- Retail Bank Support Call Routing (2012)- Regulatory Procedure Implementation (2011)- Deposit Product Changes Annually- New Account Opening in all Centers (2010)- Outbound Call Center Programs - Cisco IPCC Phone upgrade for all Centers- Verint Call Recording for 4 centers and 1200+ seats- New Contact Center build support * Goals - To be with a dynamic employee oriented company with Career Path- Enhance my education with system training and new projectsSpecialties: * Project Management * Large Scale Team Leadership * Service Delivery Process & Design * CRM Technology Implementation * Vendor Management * Service Delivery Process & Design * Symposium Call Center Server Administration * Call Center Specialist * Call Center Metrics and Trend Analysis * Inventory Management * Call Center Merger and Acquisition Consolidation * IVR – WFM – ACD – PBX – QA * Voice Biometrics * Regulatory * Call Recording * Verint * CTI *
Listed skills include Vendor Management, Call Center, Project Management, Customer Service, and 15 others.
Current workplace
Anthony Difilippo's current company
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13 roles
Anthony Difilippo work experience
A career timeline built from the work history available for this profile.
Release Train Engineer Ii - Safe Agilist Certified | Platforms And Tech | Credit Card Product Group
Release Train Engineer | Contact Center Routing & Infrastructure
Agile Leadership of the Contact Center Routing & Infrastructure Product Group PODs. Customer & Colleague Assistance Product Family at TD.
Project Manager • Next Generation Contact Center Program In North America For Td
Project Leader within the North American NGCC Program at TD. Successful management of $12MM Resource Budget with a 2% variance. Cloud Services. Call Routing Solutions. Technology Integration. Release Management. Agile & Traditional PDLC Project Methodology. Workforce Management (WFM). IVR Releases. Azure Technology Solutions. CCaaS Solutions. Cisco Solutions. Change Management. Privacy & Risk Management. Fraud Prevention.
Sep 2023 - Mar 2024
Project Manager | Ivr Portfolio (Stretch Assignment)
Portfolio oversight for the Canadian Banking Contact Center’s Interactive Voice Response (IVR) Projects. Prioritization, third party Vendor Engagement, Support, Schedules with Executive Level Reporting.
Nov 2022 - Nov 2023
Project Manager, Ccaas Program | Colleague & Business Readiness (Officer Title: Vp)
Leading the Colleague & Business Readiness Call Center as a Service (CCaaS) Program for TD (North American Contact Centers).
Aug 2022 - Nov 2023
Project Manager, Fraud Management & Enterprise Protect Td Platforms & Technology (Officer Title: Vp)
Leading Fraud Projects with oversight that includes the full lifecycle from Business Case thru Implementation. Responsible for Requirements, Agile & Traditional Development, Multiple Cycle Testing and Change Management.
Jan 2020 - Aug 2022
Project Manager, North American Contact Centers (8X League Of Excellence Winner)(Officer Title: Vp)
Large Tier Project Management for North American Contact Centers
Mar 2010 - Jan 2020
It Business Systems Analyst Ii
Information Technology (IT)- Project Management Office (PMO)Retail - Customer Service & Call Center Line of Business (LOB) for TD Bank / Commerce Bank in Mt Laurel, NJ.
Oct 2007 - Mar 2010
Director, Call Center Technology & Operations (President'S Club In 2006)
Responsible for all operational and technology initiatives in the CRM Organization; design, implement and administer all CRM Technology for call centers* First telecommunications company to be certified as a “Center of Excellence”. Purdue University’s Center for Customer-Driven Quality, lead by Dr Jon Anton (Sep.04).* Nortel© Option 61c PBX - Symposium Call Center Server- ACD Implementation in 2003- Music on Hold system- Symon© Wall Boards* IVR System for 1-800-Broadview with Voice Recognition 2001- Relieves 28% of inbound call traffic from reaching the centers- System processes $125,000 payments each week- Outbound Applications* Quality Recording System- Scheduled recording of all call center agents, Audio and Video* WFM System 2004- Staffing, Real Time Adherence, Call Forecasts* Call Center M&A Consolidation of Call Centers- Network Plus '03, Bridgecom Int'l '05, ATX '06, InfoHighway '07
Aug 2000 - Oct 2007
Supervisor, National Customer Care
* Supervised 12 support representatives from the Retail and Dealer National Support Center for Okidata as well as the repair center* Dotted Line Responsibility for over 80 agents (outsource & in house)* Outsource vendor relationship and Project Management in CA, TX, IL
Jul 1996 - Jul 2000
Supervisor, National Field Service
Supervisor, Field Service Department- Department Management – 25 direct reports- Repair Technicians and Phone Support for RMAs- Distributor volume repair work as well as retail
Jun 1993 - Jun 1996
Technician, Assoc Field Engineer & Sr Field Engineer
Technician, Assoc Field Engineer, Sr Field Engineer (2 promotions before leading the department- see above)- Repair of products (printers, fax machines)- Remote Depot Inventory Management
Jun 1989 - Jun 1993
1 education record
Anthony Difilippo education
FAQ
Frequently asked questions about Anthony Difilippo
Quick answers generated from the profile data available on this page.
What company does Anthony Difilippo work for?
Anthony Difilippo works for TD.
What is Anthony Difilippo's role at TD?
Anthony Difilippo is listed as Project Manager, US Digital Portfolio Management at TD.
What is Anthony Difilippo's email address?
AeroLeads has found 1 work email signal at @td.com for Anthony Difilippo at TD.
What is Anthony Difilippo's phone number?
AeroLeads has found 5 phone signal(s) with area code 609, 856, 416 for Anthony Difilippo at TD.
Where is Anthony Difilippo based?
Anthony Difilippo is based in Mount Laurel, New Jersey, United States while working with TD.
What companies has Anthony Difilippo worked for?
Anthony Difilippo has worked for Td, Td Bank, Broadview Networks, and Oki Data Americas, Inc..
How can I contact Anthony Difilippo?
You can use AeroLeads to view verified contact signals for Anthony Difilippo at TD, including work email, phone, and LinkedIn data when available.
What schools did Anthony Difilippo attend?
Anthony Difilippo holds Electronics Technology, Electronics, Computers, Physics from Lincoln Tech - Philadelphia.
What skills is Anthony Difilippo known for?
Anthony Difilippo is listed with skills including Vendor Management, Call Center, Project Management, Customer Service, Call Center Development, Contact Centers, Crm, and Workforce Management.
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