Anthony Difilippo Email and Phone Number
Anthony Difilippo work email
- Valid
- Valid
- Valid
Anthony Difilippo personal email
- Valid
Anthony Difilippo phone numbers
* Leader of Large Scale Projects within North American Contact Centers. Leading project teams of up to 100 people. Implementation of Project & Programs with large scale budgets in excess of $100MM. Call Center related projects & corporate enterprise initiatives with focus on Customer Service Programs and Implementations. Deployment of scalable solutions and infrastructure, with cutting edge technologies. Notable Projects: - New Digital Banking Platform Support for browser & mobile (2017-2019)- Screen Pop CTI (2018)- Voice Biometrics Authentication (2016)- Pay-by-Phone IVR, Verint Full Time Agent Recording, Cisco Phones & ACD Call Routing to Credit Card Merchant Line of Business (2016) - IVR System for US Bank by Phone (2014)- Contact Center Service Program Restructure (2013)- Retail Bank Support Call Routing (2012)- Regulatory Procedure Implementation (2011)- Deposit Product Changes Annually- New Account Opening in all Centers (2010)- Outbound Call Center Programs - Cisco IPCC Phone upgrade for all Centers- Verint Call Recording for 4 centers and 1200+ seats- New Contact Center build support * Goals - To be with a dynamic employee oriented company with Career Path- Enhance my education with system training and new projectsSpecialties: * Project Management * Large Scale Team Leadership * Service Delivery Process & Design * CRM Technology Implementation * Vendor Management * Service Delivery Process & Design * Symposium Call Center Server Administration * Call Center Specialist * Call Center Metrics and Trend Analysis * Inventory Management * Call Center Merger and Acquisition Consolidation * IVR – WFM – ACD – PBX – QA * Voice Biometrics * Regulatory * Call Recording * Verint * CTI *
Td
View- Employees:
- 1
-
Release Train Engineer Ii - Safe Agilist Certified | Platforms And Tech | Credit Card Product GroupTdMount Laurel, Nj, Us
-
Release Train Engineer | Contact Center Routing & InfrastructureTd Apr 2024 - PresentNorth AmericaAgile Leadership of the Contact Center Routing & Infrastructure Product Group PODs. Customer & Colleague Assistance Product Family at TD. -
Project Manager • Next Generation Contact Center Program In North America For TdTd Sep 2023 - Mar 2024North AmericaProject Leader within the North American NGCC Program at TD. Successful management of $12MM Resource Budget with a 2% variance. Cloud Services. Call Routing Solutions. Technology Integration. Release Management. Agile & Traditional PDLC Project Methodology. Workforce Management (WFM). IVR Releases. Azure Technology Solutions. CCaaS Solutions. Cisco Solutions. Change Management. Privacy & Risk Management. Fraud Prevention.
-
Project Manager | Ivr Portfolio (Stretch Assignment)Td Nov 2022 - Nov 2023North America (Us & Canada)Portfolio oversight for the Canadian Banking Contact Center’s Interactive Voice Response (IVR) Projects. Prioritization, third party Vendor Engagement, Support, Schedules with Executive Level Reporting.
-
Project Manager, Ccaas Program | Colleague & Business Readiness (Officer Title: Vp)Td Aug 2022 - Nov 2023North AmericaLeading the Colleague & Business Readiness Call Center as a Service (CCaaS) Program for TD (North American Contact Centers).
-
Project Manager, Fraud Management & Enterprise Protect Td Platforms & Technology (Officer Title: Vp)Td Jan 2020 - Aug 2022Mt. Laurel, New Jersey, United StatesLeading Fraud Projects with oversight that includes the full lifecycle from Business Case thru Implementation. Responsible for Requirements, Agile & Traditional Development, Multiple Cycle Testing and Change Management.
-
Project Manager, North American Contact Centers (8X League Of Excellence Winner)(Officer Title: Vp)Td Mar 2010 - Jan 2020North AmericaLarge Tier Project Management for North American Contact Centers
-
It Business Systems Analyst IiTd Bank Oct 2007 - Mar 2010Information Technology (IT)- Project Management Office (PMO)Retail - Customer Service & Call Center Line of Business (LOB) for TD Bank / Commerce Bank in Mt Laurel, NJ.
-
Director, Call Center Technology & Operations (President'S Club In 2006)Broadview Networks Aug 2000 - Oct 2007Responsible for all operational and technology initiatives in the CRM Organization; design, implement and administer all CRM Technology for call centers* First telecommunications company to be certified as a “Center of Excellence”. Purdue University’s Center for Customer-Driven Quality, lead by Dr Jon Anton (Sep.04).* Nortel© Option 61c PBX - Symposium Call Center Server- ACD Implementation in 2003- Music on Hold system- Symon© Wall Boards* IVR System for 1-800-Broadview with Voice Recognition 2001- Relieves 28% of inbound call traffic from reaching the centers- System processes $125,000 payments each week- Outbound Applications* Quality Recording System- Scheduled recording of all call center agents, Audio and Video* WFM System 2004- Staffing, Real Time Adherence, Call Forecasts* Call Center M&A Consolidation of Call Centers- Network Plus '03, Bridgecom Int'l '05, ATX '06, InfoHighway '07 -
Supervisor, National Customer CareOki Data Americas, Inc. Jul 1996 - Jul 2000* Supervised 12 support representatives from the Retail and Dealer National Support Center for Okidata as well as the repair center* Dotted Line Responsibility for over 80 agents (outsource & in house)* Outsource vendor relationship and Project Management in CA, TX, IL -
Supervisor, National Field ServiceOki Data Americas, Inc. Jun 1993 - Jun 1996Supervisor, Field Service Department- Department Management – 25 direct reports- Repair Technicians and Phone Support for RMAs- Distributor volume repair work as well as retail
-
Technician, Assoc Field Engineer & Sr Field EngineerOki Data Americas, Inc. Jun 1989 - Jun 1993Technician, Assoc Field Engineer, Sr Field Engineer (2 promotions before leading the department- see above)- Repair of products (printers, fax machines)- Remote Depot Inventory Management
Anthony Difilippo Skills
Anthony Difilippo Education Details
-
Electronics, Computers, Physics
Frequently Asked Questions about Anthony Difilippo
What company does Anthony Difilippo work for?
Anthony Difilippo works for Td
What is Anthony Difilippo's role at the current company?
Anthony Difilippo's current role is Release Train Engineer II - SAFe Agilist Certified | Platforms and Tech | Credit Card Product Group.
What is Anthony Difilippo's email address?
Anthony Difilippo's email address is li****@****aol.com
What is Anthony Difilippo's direct phone number?
Anthony Difilippo's direct phone number is +160928*****
What schools did Anthony Difilippo attend?
Anthony Difilippo attended Lincoln Tech - Philadelphia.
What skills is Anthony Difilippo known for?
Anthony Difilippo has skills like Vendor Management, Call Center, Project Management, Customer Service, Call Center Development, Contact Centers, Crm, Workforce Management, Call Centers, Outsourcing, Management, Customer Experience.
Not the Anthony Difilippo you were looking for?
-
2yahoo.com, saic.com -
3tampabay.rr.com, yahoo.com, aockeysolutions.com2 +156143XXXXX
-
Anthony Difilippo
Plymouth, Ma4thepointegroup.com, aol.com, janlawson.com, pgre.com4 +150827XXXXX
-
6nc.rr.com, bellatlantic.net, bellatlantic.net, gmail.com, brewsteracademy.org, stcu.org1 (800) 8XXXXXXX
Free Chrome Extension
Find emails, phones & company data instantly
Aero Online
Your AI prospecting assistant
Select data to include:
0 records × $0.02 per record
Download 750 million emails and 100 million phone numbers
Access emails and phone numbers of over 750 million business users. Instantly download verified profiles using 20+ filters, including location, job title, company, function, and industry.
Start your free trial