Anthony Digirolomo Email & Phone Number

United States

Focus efforts within assigned customer base. Work to understand the current program in place, potential future partnerships, and perform all duties pertaining to building and maintaining a top-notch relationship via leadership skills, management skills, decision making process prowess, communication skills, interpersonal skills, customer expertise, strategy, sales forward thinking.Maintain customer relationships, while building new relationships within each customer to ensure a multi-threaded relationship through an organization.· Ensures that clients are consistently satisfied with the organization's product and services and resolves escalated issues.· Create and maintain account plans for key customer accounts and contacts including detailed organizational charts· Develop and present quarterly or yearly business reviews for assigned customer base· Learn and understand our value propositions, internal processes, and third-party partnerships to grow entire book of business· Evaluate the client’s needs, and propose our potential solutions based on sales process, motion, and methodology.· Serve as the single point of contact to the customer, and a liaison with client services, implementations, and any other internal teams assigned.· Act as an initial escalation point for customer regarding solutions and products.· Partner with operations teams and client success programs to ensure continued value is occurring with products and services to customers· Work with senior leadership to forecast accurately, renew contracts, and provide insights around leading indicators to assigned book of business.· Provide initial training and support while rolling out new solutions and services; or expanding programs into new departments and divisions.· Renew contracts, working through any potential risks to continued partnership.

Collegeville, Pa

Act in a dual role as FSR and Customer Service Representative and are the primary contact and resource for large/complex credit needs while consistently providing exemplary Customer Service through selling and cross-selling a wide range of banking products, investment and insurance products and services to new and existing Customers.• Sells and cross-sells insurance products to new and existing Customers.• Meets with customers and prospects and develops understanding of other financial objectives and needs. Assesses customer information and suggests appropriate product and service solutions. • Maintains strong product and sales knowledge and champions core service values. Provides guidance and training to less experienced staff.• Provides sound advice at every Customer interaction to create a positive Customer experience and ensure that the Customer’s financial needs are met.• Contributes to the ongoing improvement of the Customer Experience by leading, coaching and modeling quality service at every Customer interaction.• Responsible for meeting or exceeding specific individual sales goals.• Takes residential mortgage loan applications AND offers or negotiates terms of residential mortgage loans.• Cultivates strong relationships with back office service partners to ensure delivery of high quality customer service, on-going communication needs and operational consistency.• Develops plan to achieve sales goals with assistance from management.• Provides referral and product training to non-licensed branch employees and others as needed.

• Develop and execute a sales strategy for the company and execute business development processes to include contract acquisition activities within the assigned territory of the Northeastern United States.• Develop new client relationships.• Represent the company at selected state, regional & national storm water conferences (presentation, exhibiting, attending). • Identify and pursue potential regional Storm Water Management projects as related to the EPA Clean Water Act.• Educate clients on AbTech’s Storm Water management solutions.• Managed relationships with clients.• Identified opportunities to provide additional services to existing clients.

Greater Philadelphia Area

Manage a team of Installers and Team Leads to insure the quality of the Technicians’ work.Assist the Team Leads in accordance with the labor contract.Requires reporting, customer interaction, claims investigation and other management field activity that may arise.Respond to the needs of internal and external customers as needed.Perform audits on the Work Leads and give direction as needed.Perform job/safety briefing and inform the Technicians of any changes or hazards in their work.Solicit, select, process and train new hires as needed

• Worked with sales teams representing the Architecture and Engineering divisions to support their new client efforts and transitioning client wins into the service team.• Managed and extended relationships with clients.• Identified opportunities to provide additional services to existing clients.• Encouraged a broader use of services by existing clients within the company.• Worked closely with the service delivery team to ensure client satisfaction and timely resolution of any issues.• Developed and executed a sales strategy for the company and execute business development processes to include contract acquisition activities. • Represented the company at selected conferences (presentation, exhibiting, and attending) and as the corporate representative to state and local associations.• Develop qualified project leads through personal contact, conferences, and market analysis.• Developed outside sales leads and opportunities while leveraging network for new clients.

Council Person/President: 1999-2003Local Government Liaison, PA Dept. of Conservation & Natural Resources: 2003-2006Municipal Manager, Borough of Phoenixville: 2006-2008

B.S. Management, Business & Management

Education record