• Lead Agile ceremonies for the DevOps team, ensuring continuous delivery and improvement. • Strategically plan and manage the DevOps roadmap to align with organizational goals. • Collaborate with Feature Engineering teams and DevOps to design scalable, efficient, and sustainable solutions. • Chair the Tech Council, addressing technical challenges and delivering cross-team solutions to improve software quality, processes, and system stability. • Facilitate architecture review sessions to address team concerns, refining project plans as necessary. • Partner with Product Management and UX to forecast and plan future engineering projects. • Oversee cloud services and third-party provider budgets, optimizing resource allocation across the engineering organization.

• Led a project to replace the payment processor for the platform from Braintree to Stripe. Have successfully processed over 1.3 million transactions in the first five months.• Successfully managed the migration of 5 production databases from MySQL 5.7 to MySQL 8.0 utilizing blue-green deployments.• Implemented Python scripts for automated bill collection to track department software budget.• Work across multiple teams to help guide architecture and prevent duplication of effort in solving problems.

• Led the parent and donor experiences team to rebuild our donation system utilizing NodeJS and React.• Completed donation system rebuild, which improved overall conversion by 2.5%• Managed a team of software engineers and Automation engineers• Worked with my team to break down a monolith process into microservices and introduced Kafka into our architecture to transition into an event-driven system.• Ran A/B test on recommendations that led to a 1% in increase in revenue* Moved our donation systems to a serverless architecture for both the front-end and backend microservices* Managed the team scrum ceremonies and software development lifecycle.* Hired new Software Engineers to expand the team.

• Reduced AWS costs by 54% by eliminating over-provisioned resources and improving system designs to eliminate network overhead• Built the initial groundwork for a new platform to take payments online for giving market programs which was later converted to a direct giving platform.• Awarded the spring 2019 Integrity award for focus on security.• Contributed to building new registration and parent and teacher dashboards for the giving platform. This was built with Laravel and Vue.js.• Redesigned and rebuilt production and staging networks in AWS to add additional security for servers utilizing internal and DMZ networks, including designing a new naming convention to keep track of servers and network components.• Developed new features that could be used in a distributed, high availability system with millions users• Convinced senior leadership to allow hack days which has created ideas that have increased overall revenue by over 15%

I develop custom solutions for our Customer Operations department in order to assist them with supporting customers. This includes developing applications using Laravel, Vuejs, and MySQL. I also provide custom development for the Oracle Service Cloud CRM system. This includes c# add-ins, integrations using Soap and Rest services, Php based on the Codeigniter framework and JavaScript.

■ Acting Supervisor in Customer Service 06/09 to 11/09 supporting 21 new hire Customer Service Representatives from training to transition onto the floor.■Acting Supervisor in Technical Support from July 08 to June 09. Coached representatives on call quality while supporting metrics for Net Promoter Score.■Troubleshoot Blackberry, Windows Mobile, Palm, iOS and Android devices. Also Support Mobile Broadband Modems on Mac and Windows XP/Vista/7.■Troubleshoot cell phones, smartphones, netbooks and tablets.■Support tcp/ip, pop3, imap and vpn connections.■Handled escalated customers supporting the Supervisor queue.■ Assisted in Transition with new hires answering questions as well as completing quality monitors and coaching on performance.