Anthony Dunn Email & Phone Number

I help organizations meet and exceed their technology goals. Professionals and business owners enjoy working with me because I can point them to best services, resources, and methods for their needs.Throughout my career, I am well-versed executing and maintaining organization's telecom and data systems.Proven success leading all phases of diverse infrastructure projects aligning business goals with technology solutions to drive process improvements and IT transformation. Solid history of increasing customer satisfaction level and business performance by handling complaints while serving as intermediate between company and customers. Strong leader; manage teams to achieve individual and collective corporate objectives. Talent for quickly learning new information, procedures, and technologies. Reliable team member with effective communication and organizational skills to build productive relations with key members.A few of career contributions in this tenure include:☛ Hired as full time Emerson employee as a Customer Solutions Team Lead with five customer solutions analysts reporting to me.☛ Quickly promoted to Converged Infrastructure team with continuous added technical responsibilities in recognition of outstanding leadership strengths.☛ Served as a converged infrastructure administrator for five years with 99.5% SLA completion which drove a reduction of completion time SLA by 50%.☛ Acted as an operations team member that attained 99.99% uptime for all servers and appliances in global data centers for past five years.☛ Increased client’s satisfaction level from 81% to 97%; worked as a customer solutions specialist.☛ Minimized costs for customers and business; introduced and implemented new working ways.☛ Consistently achieved SLA objectives and drove SLA numbers to new standards.☛ Executed pod system that saved Deere and Company $100K+ per year.While others take pride in meeting all standards set before them, my passion is for delivering service that goes beyond organisational expectations, creating a win-win scenario for everyone involved!Please feel free to contact me at dunn7bf@aol.com with any thoughts, comments, or questions about my work—I’m always interested in making new professional acquaintances.