Lead a global organization that supports a UHNW family living between Los Angeles, London & Monaco.OPNS & STAFFING• Oversee senior staff & management of all residences, including estates considered the largest & most notable in the world. Manage costs, upkeep, repairs, collections, inventory, renovation projects & improve efficiency.• Manage staff of 75+ global employees. Recruit/train/schedule & ensure compliance w/multi-national employment law.FINANCE• Perform cost management, budgeting, forecasting, reporting, account reconciliation & funds distribution. Work closely w/banking, accounting & wealth management advisors to manage bank accounts & execute critical transactions.LEGAL: Collaborate w/legal teams to mitigate issues, prepare/review/negotiate contracts, set up new businesses. Deal w/complex immigration matters for members of the organization. PROJ MGT: Manage complex logistics for major relocations of family, personnel & significant assets under demanding timelines w/abruptly shifting parameters. TECHNOLOGY: Design/implement/maintain a highly secure global IT infrastructure.▶ SUCCESS HIGHLIGHTS • OPNS & STAFFING: Made property & process improvements that significantly increased energy efficiency. Achieved 50% reduction in staff costs during a property transition.• FINANCE: Managed $10M+ per year in complex, multi-national financial transactions.• LEGAL: Partnered w/legal & real estate to set up multi-national, for-profit & non-profit businesses.• PROJ MGT: Worked cross-functionally to negotiate & close one of the largest real-estate transactions in US history. Managed major relocations of family, staff & assets between the US, London & Monaco under tight deadlines w/rapidly changing parameters.• TECHNOLOGY: Led a commercial-grade modernization of IT infrastructure for a 65,000 sq. ft. home. Managed complex smart home & other state-of-the-art technology solutions for multiple properties (LA: $3.5M, London: $3.0M, Monaco: $1M).

Provided on-site and remote technology support for discerning high-profile families, business executives and their teams with a focus on privacy and discretion. Maintained, designed, and supported business and home networks with a focus on security, redundancy, and efficiency. Worked with enterprise IT departments to ensure corporate security requirements were met.▶ SUCCESS HIGHLIGHTS & VALUE-ADD FOR ESTATE MANAGEMENT• UHNW CLIENT CAPTURE: The growth of an upscale client base that began with Apple and MacRepairs.com was propelled by a reputation for integrity, honesty, and results-driven competence in matters of business and technology. This track record led to being retained by a UHNW family through RedphoneIT and subsequently as their trusted Director and Estate Manager.

Launched, staffed, and managed this Apple Authorized Service Provider which began by doing high-quality repairs and upgrades then expanded into providing on-site and in-home technical services to both corporate clients and increasingly upscale consumers.▶ SUCCESS HIGHLIGHTS & VALUE-ADD FOR ESTATE MANAGEMENT• REVENUE GROWTH: Profitably grew revenue from zero to a peak of $350,000. Company was sold in 2011 and remains in operation today. This same business savvy is leveraged today to deliver financial results as a UHNW Estate Manager.• BUSINESS DEVELOPMENT: Grew and retained a base of UHNW clients which were carried forward to Redphone IT above.• TECHNOLOGY EXPERTISE: Experience working on literally thousands of increasingly complex Apple products deepened a knowledge base that is used extensively today to deliver complex technology solutions as a UHNW Estate Manager.• VENDOR RELATIONS/VENDOR MANAGEMENT: Partnered with Apple Stores throughout California as an approved third-party option for customers to have their devices serviced. These relationship-building skills are used today to manage complex projects and logistics as a UHNW Estate Manager.

As a certified Apple Technical Coordinator, provided individualized service to Genius Bar clients and repaired customer devices in-store. Taught courses on Apple’s professional creative software to internal and external customers. Coordinated closely with store management to maintain and optimize staff schedules. ▶ SUCCESS HIGHLIGHTS & VALUE-ADD FOR ESTATE MANAGEMENT• BUSINESS PROCESS IMPROVEMENT (BPI) & STANDARD OPERATING PROCEDURES (SOPs): Developed several BPIs & SOPs which elevated repair quality, increased customer satisfaction and were adopted by multiple Apple Stores. Proficiency with BPI & SOPs deepened over time and is deployed today to ensure the smooth running of multiple UHNW properties.• STRATEGIC PLANNING & CLIENT COMMUNICATIONS: As Apple increasingly referred its clients to third party vendors for repairs, seized the opportunity to establish own business of MacRepairs.com as outlined above. This strategic initiative – together with a natural ability to communicate technical concepts to non-technical audiences – helped identify, attract, and retain an increasingly upscale client base that ultimately led to current engagement as a UHNW Estate Manager.