Anthony Durham Email & Phone Number

• Built and managed multiple teams in different locations, with different areas of concentration, and lead them to have a disciplined “change/engineering process” and an ingrained customer first “product mindset”.• Award-winning Product Manager, Product Owner, Technical Program Manager, and Project Manager over the Mac@Walmart global initiative covering 20,000 MAC devices and lead the “Modern Management” movement for Windows 10 deployment. Recognized for changing the environment and bringing in new technology to the ecosystem.• Spearheaded the integrated data sharing between Service Now, Jamf, Flexera, and an internal “data lake” that assists other teams in reporting and building automation for their tools.• Moved all JAMF (MDM solution for Mac) to the cloud and negotiated a savings of $451,000 while adding on some extra services. • Performed in-depth due diligence, risk analysis, and comprehensive short/long term integration (alignment, on-boarding, and retention) for 14 mergers and acquisitions. • Generated over $2 million in cost savings and cost avoidance through “persona-based” computing.• Negotiate and manage vendor contracts, create and monitor budgets, procure and manage all computer equipment.• Negotiated a new lease for the Mac Laptops saving $10 million over 3 years.• Implemented the computer peripheral vending machine yielding a 20% reduction in tickets.• Led the Beyond Trust implementation in Walmart, modernizing the support team’s toolset and saving the company $120,000.• Implemented a work from anywhere strategy for my team long before the pandemic.• Improved the UX experience by developing and conducting industry-leading customer surveys and measuring KPIs

• • Supervised and mentored a team of 15 and managed up to 20 staff including performance reviews.• Transformed Walmart’s Help Desk into a truly global enterprise service desk in the e-commerce space, supporting 6,000 internal employees,15,000 customer service agents, and increasing first-time call resolution.• Implemented a successful “level 1” offshore program in India decreasing customer complaints.• Developed and implemented a project that built self-service solutions utilizing ServiceNow, JAMF, and SCCM technology and upgraded the ticketing system to monitor the $10 million dollar purchases of laptops per year.• Lead the integrations on a “one company” Windows and Mac image, breaking down company silos.

• Senior Supervisor oversaw daily operations of the Service Desk and Call Center Desks.• Served as the escalation lead for all team members, trained staff, and was the IT project manager/scrum master.• Launched the ITSM roll out establishing the ServiceNow upgraded from Remedy.• Implemented on-premise versions of Jamf and SCCM into the Walmart environment. • Rolled out the Windows 8 and Windows 10 environments, updating from legacy systems like Windows 7.

• Senior Supervisor, oversaw daily operations of the Service Desk and Call Center Desks.• Served as the escalation lead for all team members, trained staff, and was the IT project manager/scrum master.• Launched the ITSM roll out establishing the ServiceNow upgraded from Remedy.

London, Gb

• Served as a member of the IT team that provided support and maintenance for desktops, laptops, and printers to a base of over 2,000 users, and 5,000 devices.• Earned recognition for closing the largest number of tickets (200%) and having the highest customer survey satisfaction results in the entire team.• Served as the only Mac desktop engineer.

Start-up CompanyBuilt the HR department from the ground up. Performed all HR duties (recruiting, hiring, terminations, benefits, compliance, and payroll). Performed all Desktop Support Engineer duties. Installed, configured, and managed the HRIS systems, Payroll systems, and desktops. The company dissolved and assets were moved to Texas.

This was a start-up that grew through acquisitions and finally was acquired. Responsible for managing the Customer Service, IT departments, web development department, and part of the mergers and acquisition team. The company grew from 10 to 100 employees. Maintained and managed Web servers, DNS servers, and Mail Servers. Supported 1,000 customers in an ISP environment and developed/maintained 300 websites for customers. The company was acquired by another company in Los Angeles.

The first e-learning company. Supported 300 users including executives, managers, and staff. Installed configured, repaired and maintained servers, desktops, laptops, PDA’s and other hardware. Handled all MACDs on all telecommunications services, PBXs and cell phones. Managed the Exchange server, Primary Domain Controller, content servers, Cisco routers and backup devices. Managed all the physical aspects of moving and disposal of assets for the relocation of the corporate office, due to merger with a New Hampshire company.

Web developer for "channel pages" and then promoted to the database administrator. The company was purchased by another company.

Second largest ham and sausage maker in Japan. Started off HR analyst, moved to IT engineer, then promoted to HR Manager, moved over to Export Manager, promoted to IT Manager, then promoted to Controller.

Master Of Business Administration (M.B.A.), Entrepreneurship/Entrepreneurial Studies

Bachelor'S Degree, Social Psychology/Economics