* Managed and trained the undergraduate employees of the Student Technology Assistance Program (STAP).* Scheduled employees for coverage of the computer labs at the Monmouth University Library, Student Center, Student Help Desk, and Art Labs.* Communicated with employees, Information Management staff, students, and university faculty to solve problems involving the university's provided technology services.* Developed new protocols and methodologies to improve organization and efficiency.* Collaborated with 4 other Graduate Assistants to solve and complete assigned supported tickets.* Recorded, produced, and edited instructional videos to teach students and faculty how to use computer lab resources.

*Manage the online website for the Monmouth University newspaper, The Outlook.*Archived old issues and update website with the week's current issue every Wednesday.*Demonstrated knowledge of Joomla to preform changes on the website.*Led the development team of the Android app for The Outlook

*Monitored Monmouth University computer labs and assisted students and staff with computer related issues.*Supervised lab printers and made sure they stocked on paper, toner and functioned properly.