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@chewy.com
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2 phones found area 888 and 800
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LinkedIn matched
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Devon Watts is listed as Pharmacy Customer Care Leader @ Chewy at Chewy, based in Sanford, Florida, United States. AeroLeads shows a work email signal at chewy.com, phone signal with area code 888, 800, and a matched LinkedIn profile for Devon Watts.
Devon Watts previously worked as Director, Pharmacy Customer Care at Chewy and Director, CS Insights at Chewy. Devon Watts holds Bachelor Of Science (Bs), Business Administration, Management And Operations from Western Governors University.
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AeroLeads found 1 current-domain work email signal for Devon Watts. Compare company email patterns before reaching out.
As a strategic leader, I excel in transforming customer feedback into actionable insights, using both quantitative data analysis and qualitative information to enhance understanding of the customer journey. My track record showcases the ability to boost the performance of program, product, and analytics teams across diverse and global settings. Known for my superior interpersonal skills, I foster team cohesion and operational excellence. My approach combines visionary roadmaps, strategic communication, and streamlined processes to surpass KPI goals. My expertise spans across customer-focused strategies, leadership, communication, technical skills, data analysis, quality assurance, voice of customer and more, all aimed at elevating customer experience and driving business success.
Listed skills include Customer Service, Management, Team Building, Training, and 29 others.
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A career timeline built from the work history available for this profile.
Plantation, Florida, US
Single threaded leader of Pharmacy CC. Oversees the development, implementation, and management of customer service initiatives and strategies within the Pharmacy organization. Responsibilities include: RxCC organizational improvement including program design and implementation, monitoring and evaluation of program KPIs, and risk management. Driving.
Plantation, Florida, US
Lead the CS Insights org for Chewy consisting of Voice of Customer, Quality, and Executive Escalations programs. Designed org to support data enablement and insight delivery function utilizing NLP and LLM to derive Customer Experience insights on friction points and key differentiators in the customer journey. Program enabled the reduction of Customer.
Plantation, Florida, US
Lead CS Quality operations and Executive Escalation program. Led the development and implementation of Chewy's inaugural CSAT program inclusive of scoping of requirements, refinement of the pilot goals, and crafting of the pilot proposal. We successfully launched the CSAT pilot in P09 and achieved all stated pilot targets (>200K surveys, ~10% response.
Plantation, Florida, US
Lead Chewy's Healthcare Services Operations (650+ FTE) for Customer Service. Drove strategy and facilitated the transition of our Pharmacy CS support operations to CS inclusive of Routing, Staffing, Training, CI and Leadership development. Strategy, P&L, and Operational owner for Pharmacy (Regulated) CS, Licensed Pet Insurance, Health (Non-Regulated) CS.
Plantation, Florida, US
Lead Veterinary Diet Support Operations consisting of 250+ FTE. Drove all facets of operational strategy for the Veterinary Diet business to improve authorization rate, fulfillment and net rev. Grew Vet Diet Net Rev 18% YoY. Implemented process efficiencies allowing the business to scale 23% in New Customers/Orders without adding headcount YoY. Ensure.
Plantation, Florida, US
Lead Core Voice Operations for Chewy CS. Drove improved Operational rigor (Lead Staffing preparation for Peak season and initiative to define SLA targets for tech issues) and results (Developed initiative to reduce RONA through process refinement and outlier management. Reduced RONA 67.3% in 90 days.)
Hoffman Estates, US
Lead all functions of 400+ FTE contact center with $15M annual P&L budget Reduced annual Contact Center expense 13% (-$2.1M) through efficiency initiatives (Dialer Strategy improvements, Contact Cadence improvements, and Occupancy initiatives). Lead growth of Inside Virtual Sales revenue 10.1% YoY ($6.5M net) through new Vendor partnerships and product.
Longwood, Florida, US
Responsible for driving growth opportunities for the Home Improvement business via internal and external lead sources. Drove lead growth by 10K net appointments for business to consumer business and driving operations in a 7 days a week call center operations that handles 12M calls annually, converting to two million leads, 500K appointments, which.
Longwood, Florida, US
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Tommaso Chierchia
Colleague at ChewyGreater Boston, United States, United States
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Quick answers generated from the profile data available on this page.
Devon Watts works for Chewy.
Devon Watts is listed as Pharmacy Customer Care Leader @ Chewy at Chewy.
AeroLeads has found 1 work email signal at @chewy.com for Devon Watts at Chewy.
AeroLeads has found 2 phone signal(s) with area code 888, 800 for Devon Watts at Chewy.
Devon Watts is based in Sanford, Florida, United States while working with Chewy.
Devon Watts has worked for Chewy, Transformco, Sears Home Improvement Products, and Sears Holdings Corporation.
Devon Watts's colleagues at Chewy include Lacy Keller, Shrm-Cp, Jose Radillo Hernandez, Donald Singer, Andre Myers, and Tara Harris.
You can use AeroLeads to view verified contact signals for Devon Watts at Chewy, including work email, phone, and LinkedIn data when available.
Devon Watts holds Bachelor Of Science (Bs), Business Administration, Management And Operations from Western Governors University.
Devon Watts is listed with skills including Customer Service, Management, Team Building, Training, Customer Satisfaction, Coaching, Team Leadership, and Leadership.
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