Anthony Dy Email & Phone Number

Smiths Falls, Ontario, Ca

• Supported all offices and sites in the GTA. Became the main point of contact for IT from Smith Falls (Headquarters) to GTA. • Provided IT Support along with being responsible for onboarding and offboarding employees. Onboarded an average 4 employees a week. • Completed projects and tasks for deployment to user’s laptops and mobile phones. • Mentored contractors who were hired to help me with IT tickets for the sites in GTA. • Provided Technical AV support for monthly presentations and big corporate events. • Travelled from site to site and even brick and mortar stores (Tokyo Smoke, Tweed) to provide IT support.• Supported the Cannabis Clinics (Apollo, Body Stream, Canopy Animal Health, Canopy Health Innovations). • Expert in administration with the following systems: Windows, MacOS, iOS, Android, Google, Office 365, Sage, Net Suite, Adobe Suite, Apple Business Manager, Air Watch, Watch Guard.

Up Cannabis October 2017 – Present IT Analyst • Provided IT roles for a startup company projected to be very large. Support for 3 sites. • Completed projects that were under strict scheduling due to Health Canada legalization deadlines. • Started the IT department solely and created documentation that was necessary to maintain an organized IT Team. • Ordered, tracked and deployed IT equipment needed for our company sites and employees. • Configured and maintained the network and IT Administration for all 3 sites. • Created and deployed new IT Policies that were needed in a new company so that security is compliant with company success. • Administered the Corporate Mobile phone account. Ordered new phones and accounts through Rogers Wireless Business Solutions. • Administered the VOIP telephone lines. VOIP provider used SIP technology. • Provided all front line to level 2 and 3 IT requests and solutions through a ticketing system. • Remoted in to computers to troubleshoot necessary support for all levels of departments. • Troubleshoot network environments using Fortinet, HPE, Dell Sonicwall and Unifi products. • Strong experience in Office 365, Sharepoint and Windows Server.

Vaughan, Ontario, Ca

• IT department for an insurance brokerage company. Administering users on a Windows Server Environment with Exchange Email. • Supporting hardware, software and network issues.• Troubleshooting Insurance environments for 100 plus brokers in the office. Create application access to users in the Insurance Company. Maintained the Power Broker Software. • Providing specialized application support on Microsoft or Adobe tools. Example editing documents, files or forms converting to electronic forms for ease of use. • Supported connection to producer’s Terminal Server, VPN, RDP accesses.• Serviced 10 plus printers of all sorts in the company.• Managed phone recording software through BlueC/Blue Butler with integration with Avaya phones. Administered Avaya phones.• Updated spreadsheets, user lists, licenses most IT administrative tasks. • Administered accesses to Insurance Portals. Determining what roles are in line with what accesses are needed. Created the access or requested directly to the Insurance companies.

Armonk, New York, Ny, Us

- Resolve troubleshoot employee issues regarding their work Tools. Allow a smooth process so users can work on their Laptop, VPN connection, Cell Phone, and desk phone.- Support all major IBM tools needed for accessing. Example, configure Lotus Notes, Microsoft Office. Remote connection to their computer to resolve any Windows or Network related problems. - Unlock, Reset password access to tools situated on company database like Oracle, SAP, and. - Guide users through company security processes for ID administration. Example RSA Security, Security request, and Approval managing. - Report weekly statistics to the team regarding ticket reporting, call times, and adherence. - I have gained experience with the following Tools/Applications to admin or assist users in a Service Desk Role:SAP, Oracle, Lotus Notes, Domino, Citrix, Sharepoint, IBM Ticketing Tools eg. Maximo ISM, IMPACT, Other ticketing tools HEAT and Remedy, Mainframe AS/400 DMS, Cisco VPN, and Microsoft Active Directory- Assisting users who are having all sorts of issues with their assets or workstations eg. Laptop or Desktop. Very efficient and accurate when applying solutions to users that may have hardware or software troubles. Knowledge in hardware components of a computer and have deep experience with software working with Microsoft Operating Systems eg. Windows XP, 7 and 8. - Troubleshoot with clients who use Mobile Wireless Devices, Smartphones, Handheld scanners and Wireless Air Cards/Modems. Familiarize with Mobile operating systems like IOS and Android. Get users on the Blackberry Enterprise Server to sync email. - Remotely access user’s computer to resolve any issue. For example, install printers and drivers. Resolve browser issues pertaining to compatibility or managing add-ons. Solve issue with connections to network drives. Pinging servers to diagnose network problems. Common application issues with MS Office products.

Fort Mill, Sc, Us

• Point of Support for Health Care company in the United States “Option Care”• Created access for new or existing users. Alter account permissions to correlate with the intended user’s role. Whether it be clinical to administration or business applications we support. • Troubleshoot PC’s laptops and mobile devices so that services or tools are accessible. • Remote in to user’s desktop to handle common to rare issues with day to day use. • Communicated support through Service Now ticketing tool, Active Directory, Office 365.

Woodbridge, On - Ontario, Ca

• Deployment and onsite role servicing, Maintaining and assembling game terminals, server and POS. Upgrade, and troubleshoot, and reimaged Slot Machine style games.• Configured routers, switches, port forwarding, address reservations on the routers so that all game terminals can interactively be accessed and maintained remotely.• Remote in access to Game terminals or Servers to troubleshoot for service in Ontario and USA wide. Total 1000 plus game terminals. • Configured database, file transfers, and file editing were done to have these games updated and running in perfect condition. • Deployed to actual sites to setup new installs or upgrade these game machines.

- Part of a two man team to manage the company’s IT environment. A CPA network infrastructure that requires highly technical tools that Affiliates or Sales Executives use I supported. - Administered the company's in house server, corporate mobile account, Enterprise tools and hardware. - Prepare onboarding tasks to complete when new hires start- Train new employees through orientation- Provide IT support for all the employees in the company - Complete IT projects for deployment which improve the IT infrastructure and systems used- Resolve IT requests that involve diagnosing and troubleshooting the firewall, Server, router, Domain, switch, Computer and software Tools. - Adhere to executive decisions so that everything runs smooth error free - Created and organized spreadsheets to keep the IT department on top of tracking users and equipment. Licenses etc.- Managed the company’s equipment and tools by administering licenses, Domain accounts, email, Cell phone accounts, printers, desk-phones and server room. - Be on the forefront to deploy any new technologies or automation that will improve production for the company.

- Handle clients that are in contract to use Xerox Printer Machines. - Resolve any equipment issues regarding hardware, software, driver, and network- Dispatch a service technician when needed for on-site support. - Support all of Xerox Printers, Feeders, Finishers, and Supplies/Parts. - Troubleshoot using the Xerography process to determine faults in a printing job.

Montreal, Quebec, Ca

- Support many types of mobile devices like handsets, PDA, Blackberries, Wireless Data cards like Turbo Sticks/Turbo Hubs and IPAD/Tablets. - Make sure services are functioning correctly with the network software tools provided. - Perform managerial roles like Peer Coaching colleagues and Quality. - Escalated tickets in regards to network or device related issues to their correct channels of support.

Business Management, Business Administration And Management, General

Business Management