Anthony Dye Email & Phone Number

Austin, TX, US

Woodbury, New York, US

• AVP of Technology Operations for a financial services company with 1600+ employees. Duties include management of the End User Computing and Network Operations centers and ownership of the corporate ITAM, ITSM, and CMDB.
• Performed all staffing and leadership duties for direct managers and indirect members of the NOC, Incident Management, and Service Delivery teams
• Realized cost reduction of 30% through streamlining, left-shifting level 1 issues, decreasing SLA times by 72hrs, and improving first-touch service delivery
• Successfully migrated two merging companies to a single instance of ServiceNow for ITSM, ITAM, and CMDB. Completed two successful project cycles under budget
• Completed three SOC 1 and 2 audits with no findings
• Delivered multiple successful projects (EoL software refresh, Azure AD migration, ServiceNow ITSM, CMDB, HAM/SAM, and HR conversion, IT operations departmental merger, slack migration, Teams migration), each with a.

Charlotte, North Carolina, US

• Director of Information Technology Operations for an innovative startup delivering on-demand IT managed services. In my role I transformed IT Operations for Sitehands into a process-driven ITIL team that delivered.
• Designed and implemented an ITIL-compliant IT Operations prioritization structure that delivered a 20% increase in service capacity
• Designed BCP and DR policies and systems that allowed us to respond seamlessly to COVID lockdowns. My team’s foresight and pre-planning let us migrate the entire organization to full WFH in one day
• Negotiated and implemented a new Call Center system and migrated our global operations with no downtime
• Created and enforced change management improvements that eliminated change-related Incidents in production.
• Implemented a completely cloud-based Technology environment that allowed our startup to satisfy security audit requirements for demanding enterprise-level institutions

Duderstadt, Niedersachsen, DE

• The North American IT Operations Manager for the world leader in prosthetics and orthotics. Reshaped the Operations team to ITIL standards, resulting in a 28% improvement in productivity over 6 months.
• Developed and implemented ITIL-compliant service desk, triage, Incident Management, and Problem Management processes, delivering a 28% increase in service delivery volume and a 50% reduction in service delivery time
• Selected and deployed processes and tools that reduced new hire onboarding completion times by 80%
• Scoped and implemented North American capital project budgets over $1.5m and operating budgets in excess of $800,000/yr
• Migrated cellular providers for 300+ users in the North American region, resulting in a $280,000 savings over 3 years
• Performed all management duties including hiring, firing, training and development, budgeting, and performance reviews for local and remote IT Operations staff in locations across North America

Austin, TX, US

• Corporate IT Manager for an international SaaS project management software company with offices in 6 countries. I managed projects and personnel for worldwide IT Operations, reporting directly to the CIO.
• Migrated from Exchange to Office 365 for 500+ employees, including archive solutions, user training, and rollout. Migrated Exchange data, local archives, user accounts, and platform migration from Dell EMS to Azure
• Implemented Lync (Skype for Business) migration from local server to cloud
• Supervised the Corporate IT team in BAU operations, including support for clients, servers, SaaS tools, mobile devices, and escalations
• Participated in reviews as a permanent member of the Change Advisory Board, and coordinated with our internal PM on multiple projects within the IT organization

Los Angeles, California, US

• Senior IT Manager for the second largest Fire Department in Travis County. I transitioned the organization to virtualization, migrated most business functions to the cloud, and managed projects to increase district.
• Implemented Google Enterprise solutions throughout the organization, leading to a 21% reduction in IT infrastructure costs and increased efficiency in all core business functions
• Designed and completed total migration to virtual servers and SAN data storage with offsite replication
• Supervised the IT team and provided Tier 3 support for all core networking systems
• Led IT expansion project for three newly constructed fire stations, including vendor management, network design & config, WAN connectivity, testing, and rollout. Projects were completed on time and under budget

FOIG was a non-profit corporation staffed entirely by volunteers. The company was created to manage the world's largest community-driven free MMORPG with a large, committed userbase and a creative development staff of 30. I served as the Creative Content Director, where I:Wrote and implemented hundreds of story modules for the game.Acted as a technical.

Meudon, FR

I managed Information Security for the Austin, TX R&D Center for Gemalto. Apart from network administration duties and IT Project Management, I lead the effort to maintain an ISO27001 certification for this office. Duties included all risk analysis / management and other Information Security duties for the site as well as development of the Business.

Round Rock, Texas, US

EMC SAN Support SpecialistDCSNP CertifiedEMC Specialist CertifiedEMC Advanced CertifiedSupported EMC CX SAN arrays for platinum customers in a high-stress environment.

Blue Tree is a vendor offering high-tech wireless data collection and analysis solutions for refrigerated transport systems.Performed all network admin operations for the corporate office.Delivered 6 technical product manuals.Traveled to customer sites across Europe and the USA for consultation, installations, training, and support of the complete wireless.