Tony Dyess Email & Phone Number

Oxon Hill, Maryland, United States

Maintaining my assigned section and ensuring a cleanly and safe area, including making minor repairs to slot machines, such as Bill Validator jams and refilling EZ-Pay tickets. With the primary focus of responding to slot machine lights and customer requests in a quick and timely manner. Educating guests on the different kinds of slot machines on the casino floor, and assisting guests in looking for a particular slot machine or denomination. Recommending company shows, restaurants, and attractions, and providing directions to guests. Resolving guest complaints, referring all matters unresolvable, to management. All while promoting and maintaining a pleasant level of customer service to all guests, including greeting, smiling, making eye contact and using the guest first name, if available. Enrolling slot players into Mlife Rewards Program, and achieving the necessary required enrollments. Other responsibilities include carrying large sums of cash for Hand Pay, Appeasements and making change, securely safeguarding the cash, then returning the correct amount of cash at the end of the shift to the Cash Recycler. Paying slot machine jackpots, while completing the required internal and federal paperwork (e.g., W-2G) neatly and accurately, and reviewing the State Collection System.

Washington D.C. Metro Area

Supported five federal Program Managers to annually deliver over 120 classes to over 1800 NIH staff members and New Employee Orientation to over 1000 new employees, fellows, and interns. Was the first point of contact for students and staff, answering and resolving student’s questions and problems, all while providing excellent customer service. Coordinated daily operations including scheduling staff meetings and training facilities, monitoring and responding to shared phone lines and email inboxes, and greeting visitors and students. Assisted in preparing administrative requests, including learner registration requests in the HHS Learning Management System, invoice payments to training vendors in NBS iProcurement and POTS, and procurement requests. Prepared information for the Administrative Officer, reviewing administrative process requirements and actively tracking document routing to all approvers. Researched procurement order information on vendor websites, and following up via phone and email to request quotes or additional information from vendors. Coordinated logistics for training events including room reservations and A/V support, materials delivery and instructor directions with vendor companies, and sending registration information to learners.Created and disseminated flyers and information with NIHTC colleagues at marketing tables. Stored, updated, and disposed of training records in an electronic shared drive, SharePoint, and hard copy files. Assisted property staff with government-owned property by updating and reporting out on parking pass and parking sticker usage logs, hardware equipment decals, office supply levels, and training-specific supplies and materials.

Washington D.C. Metro Area

Fielded, routed, and responded to interoffice phone calls, emails, and in-person inquiries. Aided customers in their inquiries of merchandise. As well as, resolving issues presented by customers, in a manner that was pleasing to both the customer and the company.

Silver Spring, Md

Entertain and serve customers in a theatre dinner/pub atmosphere, which involves promoting an authentic pirate environment and culture. Coordinate and promote all weekly tavern events on Facebook and Twitter, and participate in weekend fire and stage combat performances. In addition, partnered with The Washington Post PR department, to stage an appearance and performance for the annual “Washington Post Scavenger Hunt,” which included myself and other entertainers from the tavern.

Washington D.C. Metro Area

Responsible for daily operational duties, driving sales, and assisting management with product merchandising and semi-annual sale preparation. Supervising and training staff on effective selling techniques, and providing knowledge on the history of men’s fashion and contemporary style. Maintaining correspondence with loyal clientele to promote and increase sales. Recognized as one of the company’s top 12 salespeople, and a member of the “Thomas Pink Club,”with receipts for $395,000 in 2012.

Washington D.C. Metro Area

Consistently made personal sales goals and accumulated a loyal clientele following. Assisted with the inventory preparation, window installations, sale setup, and new store opening.

Washington D.C. Metro Area

Responsible for the organization and maintenance of stockroom and processing of weekly shipment.

Silver Spring, Md

Managed store finances and placed merchandise orders with distributors. Interacted with customers and attended to their interests, while maximizing profitability. Hired and developed staff members, executed schedules and maintained payroll, delegated and promoted employee accountability and responsibility.

Gaithersburg, Md

Partnered with Front Desk Manager to maximize the customer experience and resolve grievances. Supervised and delegated tasks to immediate staff members, prepared and distributed all employee schedules, and reconciled staff disputes.

Vienna, Va

Welcomed guests to the hotel, registered and assigned room accommodations, and attended to guest needs and requests. Transferred to new Marriott location after promotion to supervisor.

Bachelor Of Arts (Ba), History

Education record