- Escalation point for technical issues in Mercy Health’s Northern Market across all engineering teams- On call escalation manager for all of Mercy Health’s high severity issues on a rotating basis- Responsible for operational support of Mercy Health's Northern Market data centers- Interface with Mercy Health's Northern Market biomedical and facilities groups for IT related initiatives

- Interface to the customer to determine technical needs and involve Dell technical team engineers as needed- Escalation point for technical issues in Catholic Healthcare Partner’s Northern Division across all engineering teams- On call escalation manager for all of Catholic Healthcare Partner’s high severity issues on a rotating basis

- Created the automated Mercy Health Partners Northern region’s Citrix server farm build- Updated and maintained the Catholic Healthcare Partner's Intel team MDT 2010 server build environment- Deployed multiple applications using Citrix including: Zoll RescueNet, Allscripts, and Attachmate- Participated in the Active Directory consolidation project

- Led server team meetings and submitted report of server team activities weekly- Managed assignment of new project work to server team resources- Managed the ‘Desktop Evolution’ project, which included: Citrix, Sharepoint, Novell Securelogin, and Zenworks- Managed the ‘Clinical Kiosk’ deployment at St. Vincent Mercy Medical Center- Oversaw all server based technical needs for the Impac Mosaiq and NextGen EHR system rollouts in Citrix

- Deployed an SMS 2003 server environment for the Toledo WHQ location- Designed and implemented the current Citrix environment- Implemented DMZs in Granville, OH; Brussels, BE; and Hong Kong locations- Moved Internet email anti-SPAM, anti-virus, and content policy processing to a hosted service provider- Implemented web filtering solution which enabled centralized reporting facilities- Implemented in-house Internet DNS infrastructure- Participated in the design of Microsoft Active Directory and Exchange 2000 upgrades- Support of Internet/intranet environment includes: Citrix/Terminal, firewalls, DNS, FTP, IPSec/L2TP/PPTP/SSL VPN, Proxy, web filtering, RADIUS, SMTP, OWA, and IIS servers

- Developed a Java applet that contained complex mouse interaction and used “double buffering” for smooth animation- Supported previously developed web sites, bug fix and addition of functionality using ASP

- Developed a screen saver for Inacom using Visual Basic- Developed Y2K Reporting web site for Owens Corning using ASP

- Developed a web sites on the OC intranet for the IS Basis Team- Implemented “Luminate” monitoring software package for SAP R/3

- Scanned source code to find potential Y2K problems- Contacted hardware vendors to determine Y2K compliance- Installed and tested software for Y2K compliance