Anthony Elgan Email and Phone Number
dallas, texas, united states
Anthony Elgan's Location
Wylie, Texas, United States, United States
Anthony Elgan's Contact Details
Anthony Elgan work email
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Anthony Elgan personal email
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About Anthony Elgan
I have been working in the Learning & Development world since 2000 and have developed training experience including analysis of training needs, course design & development, training evaluation and also hundreds of hours in front of classes presenting a variety of instructional materials. I have been an enthusiastic participant in American Society for Training and Development (ASTD) local and national events and have actively worked to constantly improve my knowledge and skills as a trainer. I have been very fortunate to have been mentored by some very outstanding trainers and instructional designers, and I work hard to pass that along to the next generation of L&D professionals. My passion for training and development is what has motivated me to become a successful trainer.While there is no official certification for this yet, I am currently immersed in AI prompt engineering . I am spending the majority of my free time learning about emerging AI technologies and how to use them in a variety of situations. I'm currently using AI for everything from presentation development to creating fully illustrated children's books. Specialties: Customer service training, instructional design, graphic design, tech support, corporate office operations, automotive detailing process and products, AI prompt engineering for the best outputs
Anthony Elgan Work Experience Details
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Founder & Lead TrainerLone Star Learning Academy Jun 2024 - PresentDallas, Texas, United StatesLone Star Learning Academy is a resource for small businesses without a training arm that need customized employee development and other soft skills taught. In my career as a corporate trainer I have found immense value in having teams speak the same language, and I have seen the chaos that happens in organizations with a remote workforce who are never given any kind of training. Company culture is more than just the product they deliver. It has to do with the mindset of the employees as well. Lone Star Learning Academy is a way for these organizations to access professional customized training that speaks to the needs of their employees specifically and not just some generic on-demand program that just scrapes the surface. This is a new venture that I am really looking forward to applying my years of instructional design and leadership development skills to.
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Program Manager - Learning & DevelopmentTrinity Industries, Inc. Nov 2021 - PresentDallas, Texas, United StatesAs the Program Manager for Learning & Development at Trinity, I spearhead various training initiatives to foster professional growth and organizational excellence. My core responsibilities encompass:- Facilitating in-person training courses on Emotional Intelligence, Situational Leadership II, Crucial Conversations, First-Time Manager, Project Management, and Presentation Skills, providing engaging and informative learning experiences.- Developing customized curriculum and learning paths for U.S. plant locations, collaborating with consultants to ensure effective content delivery.- Managing and curating on-demand learning resources from platforms like LinkedIn Learning and Quickhelp by Brainstorm, ensuring employees have access to relevant and up-to-date learning materials.- Creating compelling communications materials, including emails and digital signage promotion videos, to increase awareness and participation in training programs.- Driving Trinity's adoption of generative AI technologies since early 2023, leading the training initiative for acceptable use of AI within the organization.- Spearheading the implementation of Microsoft Copilot, developing comprehensive training resources and guidelines to ensure its effective and responsible utilization.- Building content for our internal Sharepoint site to promote training opportunities and on-demand options.- I have recorded many videos to make some of the learning available on-deamand for new leaders and for our Plant trainings where they aren't able to attend in person.Through my efforts, I contribute to building a culture of continuous learning, professional development, and technological innovation at Trinity, empowering employees to reach their full potential. -
Owner/OperatorOcdetails Aug 1997 - PresentOCDetails has been a passion since 1997. What began as a small detailing operation for friends and family has turned into something much larger. Over the past 20+ years I have evolved from detailing grocery getters and soccer mom wagons to now focusing more on high end collections and aviation. Honestly, when you get right down to it, paint is paint. It doesn't matter to me if I'm detailing a Civic or a Ferrari. My goal is to perfect the paint as well as it can be perfected. I don't do body work or dent removal, but I will make that car shine like nobody's business. I am 100% mobile, so I can either come to you or you can come to me and I'll detail it in my garage. It is easier for me to do it in my garage because there isn't a chance that I'll need something that I didn't bring with me. Over the years I have tried hundreds of different compounds, waxes, and sealants and I have access to quite the selection of products. Detailing is an art and I love talking about it with people. Whether you just want to learn or if you want me to do it for you, I'm happy to talk your ear off for as long as you'll listen. My business name is OCDetails because I believe that obesessive compulsive detailing isn't a disease. It is a way of life. :) -
It Training & Support SpecialistDurham Jones & Pinegar | Attorneys At Law Oct 2019 - Jun 2022Salt Lake City, Utah• Responsible for development, delivery, and maintenance of MS Office & Office365 training across the workforce.• Built and maintained an in-house Learning Management System to house all training documentation.• Developed and coordinated trainings to help individuals learn company policies and procedures and job tasks.• Identified areas of concern uncovered during training sessions and suggested methods to reduce risk.• Produced training materials to engage and educate individuals.• Maintained strong knowledge of company technology by participating in workshops, conferences, and online education classes. -
Technical Training ManagerEmployer Solutions Group May 2017 - Jun 2019Greater Salt Lake City Area• Responsible for development, delivery, and maintenance of Office365 training across the workforce including SharePoint and Teams.• Exceeded training goals by 30% in the first year of employment.• Work with Product Managers to develop and deliver training for their products and solutions.• Planned and led training programs on staff development to enhance employee knowledge, engagement, satisfaction, and performance.• Conducted evaluations of training courses to uncover areas in need of improvement.• Managed training calendar for entire fiscal year, including setting course plans, training spaces and department rotations.• Led training classes and recorded instruction for later use.
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Global Project CoordinatorVitalsmarts Jul 2014 - May 2017Provo, Ut• Qualify and distribute leads for international opportunities.• Maintain licensee documents, contracts, agreements, and event logistics for 18 groups around the globe.• Protected project budget by tracking expenses and intervening to prevent overpayments or misuse.• Developed project plans covering goals, resources required and schedules.• Monitored milestones and deliverables to stay ahead of schedules and proactively spot potential roadblocks.• Worked closely with team members to deliver project requirements, develop solutions, and meet deadlines.• Juggled multiple projects and tasks to ensure high quality and timely delivery. -
Corporate TrainerDavinci Virtual Nov 2013 - Jul 2014Sugarhouse, UtahDavinci Virtual, the leader in smart offices, offers a suite of turnkey virtual communications and virtual office solutions. Our company empowers businesses with savvy, live receptionist services and sexy virtual office space. • Boosted confidence of employees by providing skilled training to improve knowledge and productivity.• Administered assessments during and after training and provided leaders with feedback about individual strengths and training requirements.• Wrote, optimized, and monitored training processes.• Designed training materials and examinations and facilitated cross-functional training for internal and external clients.• Prepared digital training materials including workbooks, manuals, and self-paced guides.• Developed and maintained a homegrown LMS hosted locally. -
Director Of OperationsSysponi Aug 2011 - Nov 2013South Jordan, Utah• Maintain online media, graphic design, website development.• Set up new desktop systems and configured laptops for incoming employees and loaded required software and server permissions.• Developed robust online knowledge base for support staff to reference when responding to requests for assistance.• Developed and managed third-tier resolution process to resolve issues originating from customer retention team.• Advised customers and users on required maintenance practices for diverse software systems to support OEM warranty requirements and industry best practices.
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Knowledge & Training ManagerTeleperformance Aug 2010 - Aug 2011• Audit completion of training and government required documentation.• Managed training operations in two sites domestically and one site internationally.• Update daily reports on call center metrics, training performance, and other data.• Worked directly with client stakeholders to ensure goals were met and all trainings were completed on time.• Mentored team members to succeed and advance within department and company.• Conducted evaluations of training courses to uncover areas in need of improvement.• Managed training calendar for entire fiscal year, including setting course plans, training spaces and department rotations.• Effectively trained instructors and supervisors on techniques for managing employees.• Supervised average of 10 training specialists in 3 sites, overseeing work, optimizing performance, and motivating excellence. -
Director Of OperationsMondelis, Llc Apr 2009 - Dec 2010• Facilitated online trainings through conference calls and webinars.• Gathered recommendations for system enhancements, projected cost, and budget for completion, and tracked the projects from inception to release.• Developed and actualized strategies to generate new revenues, drive productivity, efficiency, quality, service, and cost-effective resource management.• Implemented methods to increase profit, productivity, quality, and service through proven management tactics.• Led negotiations with vendors to establish optimal schedules and prices.• Shaped strategies to drive effective execution and ongoing performance of programs throughout organization.• Rolled out marketing strategies that promoted product branding tactics and optimized public recognition.• Supported senior leadership by accurately reporting monthly and annual budgets.• Approved operational policies, procedures and standards while continuously evaluating staff to measure performance benchmarks.As the Director of Operations I manage several departments including Customer Service, Compensation, the Mall, the Arcade, Training, and assist in Marketing, Design, and IT Services. My career in corporate training and legal services combined with my thirst for knowledge, has shaped me into a Jack Of All Trades type person. Anything I don't know how to do right now is something that I will learn how to do soon enough if it helps meet business goals.
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Training Specialist IiAmerican Express Nov 2006 - Mar 2009• Educated, coached, and mentored up to 30 new hires at a time in multiple positions.• Cross-trained employees to do other jobs within business, increasing job skills and productivity.• Developed training materials, manuals, procedures, and visual aids to effectively achieve organizational goals.• Identified and communicated to management regarding areas needing additional training.• Conducted training needs assessments to identify individuals' current level of skill compared to required competency for position.• Tracked attendees, participation and understanding of course material.• Implemented variety of skills to equip and enable employees to bring their best to work every day.• Blended business's goals, mission, and values with learning development initiatives to deliver high-quality training to employees. -
TrainerStampin' Up! Jan 2004 - Nov 2006Developed and delivered training to new hire and existing representatives. Delivered all of the re-skill training when we changed over software that ran the order processing systems. Managed internal department communications. Assisted in development and implementation of Quality Assurance program.Created and facilitated training which led us to receive the Best of State award for call centers in Utah. -
ParalegalLexington Law Firm Apr 2002 - Jan 2004Created and led the Research & Development department. Personally wrote over 5000 unique dispute letters to credit bureaus that are still in circulation and use five years later. Assisted in the automation of two departments that saved the company thousands of dollars per week. Assisted in the redesign and implementation of dispute processes and systems. Developed and delivered a more effective way of getting results from Bureaus that was proven to reduce client membership time by 60% when implemented. Of course, getting faster results for clients doesn't make sense for Lexington Law Firm, so they put that solution on the shelf and disbanded my department and began using my roll as a way to fire employees when they couldn't meet expectations. They still roll out pieces of my solution whenever they get sued or find the need to produce greater results.
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TrainerCommunications And Commerce Oct 1999 - Apr 2002Developed and delivered new hire training to Sprint PCS sales representatives. Also developed a one week OJT training period where learners put their new skills to the test in a structured and supervised environment. Developed training for the Business to Business department as well as the One Sprint teams. Acted as an information resource to team leaders, department managers, and new trainers.
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ReservationsDelta Airlines Jan 1997 - Oct 1999Booked domestic reservations for Delta Airlines. Taught myself an advanced booking system that allowed me to make and find reservations even faster than those who had been working there longer. Assisted new hires during their OJT phase of training. Consistently met all metrics required by the department. Exceeded expectations in several areas including up-selling travelers a rental car.
Anthony Elgan Skills
Training
Employee Training
Team Building
Management
Customer Service
Team Leadership
Coaching
Call Centers
Instructional Design
Marketing
Customer Satisfaction
Social Media
Leadership Development
Analysis
Instructor Led Training
Social Networking
Time Management
Call Center
Public Speaking
Employee Relations
Mentoring
Problem Solving
Sales
Needs Analysis
Customer Service Training
Training Delivery
Web Design
Microsoft Office
Car Wash
Highly Detail Oriented
Auto Detailing
Technical Writing
Development And Delivery Of Training
Wordpress
Photoshop
General Office Skills
Anthony Elgan Education Details
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Criminal Justice/Law Enforcement Administration -
General Studies
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Columbia CollegeGeneral Studies -
Mountain West CollegeParalegal Studies
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Grace High SchoolHigh School Diploma
Frequently Asked Questions about Anthony Elgan
What company does Anthony Elgan work for?
Anthony Elgan works for Trinity Industries, Inc.
What is Anthony Elgan's role at the current company?
Anthony Elgan's current role is Learning & Development Professional and AI Prompt Engineer.
What is Anthony Elgan's email address?
Anthony Elgan's email address is ae****@****law.com
What schools did Anthony Elgan attend?
Anthony Elgan attended Columbia College, Columbia College, Columbia College, Mountain West College, Grace High School.
What are some of Anthony Elgan's interests?
Anthony Elgan has interest in Family, Writing, Automotive Detailing, Education, Training, Photography, Science And Technology, Customer Service, Animal Welfare, Graphic Design.
What skills is Anthony Elgan known for?
Anthony Elgan has skills like Training, Employee Training, Team Building, Management, Customer Service, Team Leadership, Coaching, Call Centers, Instructional Design, Marketing, Customer Satisfaction, Social Media.
Who are Anthony Elgan's colleagues?
Anthony Elgan's colleagues are Nee Nelson, Christopher Kent, Susan Leonard, Katie Jackson, Scotty Durbin, Brett Sheely, Edgar Rodriguez.
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