Anthony Elgan Email & Phone Number

Dallas, Texas, United States

Lone Star Learning Academy is a resource for small businesses without a training arm that need customized employee development and other soft skills taught. In my career as a corporate trainer I have found immense value in having teams speak the same language, and I have seen the chaos that happens in organizations with a remote workforce who are never.

Dallas, Texas, United States

As the Program Manager for Learning & Development at Trinity, I spearhead various training initiatives to foster professional growth and organizational excellence. My core responsibilities encompass:- Facilitating in-person training courses on Emotional Intelligence, Situational Leadership II, Crucial Conversations, First-Time Manager, Project Management.

OCDetails has been a passion since 1997. What began as a small detailing operation for friends and family has turned into something much larger. Over the past 20+ years I have evolved from detailing grocery getters and soccer mom wagons to now focusing more on high end collections and aviation. Honestly, when you get right down to it, paint is paint. It.

Salt Lake City, Utah

• Responsible for development, delivery, and maintenance of MS Office & Office365 training across the workforce.
• Built and maintained an in-house Learning Management System to house all training documentation.
• Developed and coordinated trainings to help individuals learn company policies and procedures and job tasks.
• Identified areas of concern uncovered during training sessions and suggested methods to reduce risk.
• Produced training materials to engage and educate individuals.
• Maintained strong knowledge of company technology by participating in workshops, conferences, and online education classes.

Greater Salt Lake City Area

• Responsible for development, delivery, and maintenance of Office365 training across the workforce including SharePoint and Teams.
• Exceeded training goals by 30% in the first year of employment.
• Work with Product Managers to develop and deliver training for their products and solutions.
• Planned and led training programs on staff development to enhance employee knowledge, engagement, satisfaction, and performance.
• Conducted evaluations of training courses to uncover areas in need of improvement.
• Managed training calendar for entire fiscal year, including setting course plans, training spaces and department rotations.

Provo, UT

• Qualify and distribute leads for international opportunities.
• Maintain licensee documents, contracts, agreements, and event logistics for 18 groups around the globe.
• Protected project budget by tracking expenses and intervening to prevent overpayments or misuse.
• Developed project plans covering goals, resources required and schedules.
• Monitored milestones and deliverables to stay ahead of schedules and proactively spot potential roadblocks.
• Worked closely with team members to deliver project requirements, develop solutions, and meet deadlines.

Sugarhouse, Utah

• Davinci Virtual, the leader in smart offices, offers a suite of turnkey virtual communications and virtual office solutions. Our company empowers businesses with savvy, live receptionist services and sexy virtual.
• Boosted confidence of employees by providing skilled training to improve knowledge and productivity.
• Administered assessments during and after training and provided leaders with feedback about individual strengths and training requirements.
• Wrote, optimized, and monitored training processes.
• Designed training materials and examinations and facilitated cross-functional training for internal and external clients.
• Prepared digital training materials including workbooks, manuals, and self-paced guides.

South Jordan, Utah

• Maintain online media, graphic design, website development.
• Set up new desktop systems and configured laptops for incoming employees and loaded required software and server permissions.
• Developed robust online knowledge base for support staff to reference when responding to requests for assistance.
• Developed and managed third-tier resolution process to resolve issues originating from customer retention team.
• Advised customers and users on required maintenance practices for diverse software systems to support OEM warranty requirements and industry best practices.

• Audit completion of training and government required documentation.
• Managed training operations in two sites domestically and one site internationally.
• Update daily reports on call center metrics, training performance, and other data.
• Worked directly with client stakeholders to ensure goals were met and all trainings were completed on time.
• Mentored team members to succeed and advance within department and company.
• Conducted evaluations of training courses to uncover areas in need of improvement.

• Facilitated online trainings through conference calls and webinars.
• Gathered recommendations for system enhancements, projected cost, and budget for completion, and tracked the projects from inception to release.
• Developed and actualized strategies to generate new revenues, drive productivity, efficiency, quality, service, and cost-effective resource management.
• Implemented methods to increase profit, productivity, quality, and service through proven management tactics.
• Led negotiations with vendors to establish optimal schedules and prices.
• Shaped strategies to drive effective execution and ongoing performance of programs throughout organization.

• Educated, coached, and mentored up to 30 new hires at a time in multiple positions.
• Cross-trained employees to do other jobs within business, increasing job skills and productivity.
• Developed training materials, manuals, procedures, and visual aids to effectively achieve organizational goals.
• Identified and communicated to management regarding areas needing additional training.
• Conducted training needs assessments to identify individuals' current level of skill compared to required competency for position.
• Tracked attendees, participation and understanding of course material.

Developed and delivered training to new hire and existing representatives. Delivered all of the re-skill training when we changed over software that ran the order processing systems. Managed internal department communications. Assisted in development and implementation of Quality Assurance program.Created and facilitated training which led us to receive.

Created and led the Research & Development department. Personally wrote over 5000 unique dispute letters to credit bureaus that are still in circulation and use five years later. Assisted in the automation of two departments that saved the company thousands of dollars per week. Assisted in the redesign and implementation of dispute processes and systems..

Developed and delivered new hire training to Sprint PCS sales representatives. Also developed a one week OJT training period where learners put their new skills to the test in a structured and supervised environment. Developed training for the Business to Business department as well as the One Sprint teams. Acted as an information resource to team leaders.

Booked domestic reservations for Delta Airlines. Taught myself an advanced booking system that allowed me to make and find reservations even faster than those who had been working there longer. Assisted new hires during their OJT phase of training. Consistently met all metrics required by the department. Exceeded expectations in several areas including.

Bachelor Of Applied Science (Basc), Criminal Justice/Law Enforcement Administration

Bachelor Of Arts (Ba), General Studies

Associate Of Arts (A.A.), General Studies

Aa, Paralegal Studies

High School Diploma