Product management and strategic direction for Corvanta's entire product suite, helping pre-hospital care providers save lives.

Helped lead a 50 person development team + sales and support superstars to deliver breakthrough property management software to the real estate industry.

Led technology selection, implementation and post-implementation support for a consolidated case management system in a contracted role with this local not-for-profit organisation.

Provided business analysis and project management services for Synateq in varied government projects in Tasmania including:- ESCAD emergency services system implementation in partnership with Fujitsu- Occupational Licensing system for Department of Justice, Tasmania

- Led implementation planning and rollout of Simple's cloud software platform for Australian and US clients.- Worked with product owner, support team and account managers in prioritising and defining enhancements and bug fixes for local and offshore technical resources as part of this organisation's Agile development methodology.- Established and defined formal implementation processes.- Led product trials and selection of cloud tools for internal business processes and operations.

● Led 35-person customer projects team overseeing all customer projects and delivery, from initial business requirements capture through project scoping, planning, budgeting, resource management, execution and delivery.● Delivered an extensive programme of business process improvement within the company, selecting a variety of open source and SaaS tools to formalise and streamline internal processes, automating a large quantity of development and testing processes and implementing rigorous continuous improvement practices to ensure the best outcomes for core product development and customer delivery teams.● Managed and co-ordinated offshore project managers, developers, testers, QA and systems administration teams to deliver 15 customer implementation projects in 24 months, ranging from out of the box implementations to custom development works. ● Implemented a fully defined and automated continuous integration release cycle utilising open source tools, source control and a build server, along with automated functional and performance testing, code reviews, software package generation and deployment.● Implemented project management templates, standard processes and reporting to formalise the customer delivery process.● Conducted and co-ordinated onsite customer updates, presentations and training.● Conducted team building and training sessions for offshore teams to improve the company's project delivery capabilities.● Conducted user group and conference presentations on the company's software.● Responsible for quoting, invoicing, business analysis, contract negotiation, risk analysis, project execution and control, and budget management for customer projects.● Participated in product design and formation of a separate services company for vertical-specific implementations of core product.● Supported the company's globally dispersed customer base through post-implementation account management of United States, New Zealand and Australian customers.

Documented and implemented standard company-wide project methodology based on PMBOK to deliver standard customer installations from project initiation to handover within six months.Led client requirements capture and project execution of large Software as a Service (SaaS) Marketing Resource Management system implementations across a range of top 200 Australian companies, including financial services franchises, automotive retail and pharmacy chains.Created company standard communications, risk management and implementation plans.Managed budget forecasting and tracking for hardware, software and training programme of the company. Standardised all project communication and reporting through on-demand online tools to best serve the organisation's geographically dispersed team.Led and managed international teams of developers, marketers and production staff to deliver pilot and production implementations of the software and one-off print production jobs, prioritising requirements with the development team, drawing up product roadmaps and negotiating with customers to accurately prioritise and deliver on their requirements across four concurrent projects.Participated in product setup, demonstration and key national and international sales meetings with prospective customers to help win four major contracts in seven months of operation.In conjunction with technical staff, specified and procured hardware and services required for the company's managed datacentre environment, including primary production servers, test and staging servers and an associated disaster recovery solution for the business.Led procurement of design services and setup of the company's online customer training hub utilising open source Content Management System (CMS).

Successfully project managed iterative development and delivery of software upgrades for production and tracking system of 14 regional daily newspaper titles in Queensland and New South Wales ($1m project) that was subsequently awarded Pacific Area Newspaper Publishers Association (PANPA) Innovation in the Pre-Production Process or Technology award for 2009.Set up central project repository and supporting software for business requirements capture and analysis; technical design, build, testing and maintenance; and project documentation, tracking and reporting.Conducted project feasibility study including budgetary estimates and vendor selection.Held requirements capture workshops with project stakeholders and clients.Assisted in systems development, testing and release of software solutions.Compiled and distributed end user documentation and delivered training to end users of the system.Wrote business case and Request for Proposal for Image Server system and led the successful implementation and integration of the chosen technology in the business unit.Conducted technology review and wrote Request for Proposal for replacement online ad building system. Managed implementation of all project deliverables to agreed time, cost and quality measures established at the project's inception.Implemented and controlled change management process for the project, utilising Agile software development principles to best service the changing needs of the business.

Managed setup and conversion of legacy digital content to new Digital Asset Management system.Implemented ongoing policies and procedures for system's use.Contributed to report on strategy to maximise business investment in the system.

Tracked and reported on complex business transformation programme ($12m) centralising newspaper advertising production and implementing new web-based production and tracking system.Led systems implementation planning, including challenging mid-delivery replan in the Programme Manager's absence that successfully delivered the bulk of the project benefits upfront with an in-house developed backup technology following vendor delivery issues.Maintained central programme file, including weekly project reports, programme status reports, risks and issues, and change requests.Established test server and central testing process in conjunction with test manager, utilising technical skills in Apache, MySQL and PHP scripting.Responsible for budget forecasting and capital expenditure requests for various project budgets in the overall change programme.Conducted ongoing risk analysis of programme and project level risks in consultation with programme manager.

Led editorial system translation of flagship publication redesign in APN's CCI Newsdesk Editorial system, completing product setup within one and a half week period prior to the newspaper's successful relaunch.Ongoing maintenance of editorial system and training of end users. Continued expansion of project management, systems analysis and design, and information technology management skills through study of Master of Information Technology (Professional) qualification with the University of Southern Queensland.

Drove product setup and implementation of CCI Newsdesk, developing extensiveexperience in tagging, print production specifications and XML conversion, utilising experttraining delivered by CCI Europe trainer Gunther Reineke.Delivered setup of 10 daily and non-daily products within a three-month period, two monthsahead of schedule.Developed sound technical skills in Windows NT, Unix, Citrix and Oracle databasetechnologies.Ongoing development system support, page layout and imaging skills in CCI Newsdesk,Quark Express, Adobe InDesign and Adobe Photoshop.

Contributed to implementation of APN Australian Publishing's new editorial system through a series of product setup workshops and the eventual "go live" date of the CCI Newsdesk system, requiring continued stakeholder management of editorial, production and technical staff from both APN and system provider CCI Europe.

Gained experience in broadcast media, responsible for collating, scripting and guiding the entire sports break of the daily news bulletin, reporting directly to both the local chief of staff and Wollongong newsreaders.Developed advanced filming, voicing and video editing skills, in addition to deadline management and task prioritisation.Developed public speaking and organisational skills via a number of sponsor events, working with local government and community organisations in raising the profile of their activities.