Customer Service Rep, Wegmans, Penfield, NY June 2009 - PresentCustomer Service Rep, Wegmans, Brockport, NY August 2010 - Present • Conduct customer purchases regarding Money Gram, Lottery, Ticketing, Pay Checks, Rug Doctor Cleaners• Answer phone calls and transfer the customer to the appropriate department• Refund products• Assist customers with product or employee complaints• Sign customers up for Shoppers Club Cards• Maintain a clean and organized work… Show more Customer Service Rep, Wegmans, Penfield, NY June 2009 - PresentCustomer Service Rep, Wegmans, Brockport, NY August 2010 - Present • Conduct customer purchases regarding Money Gram, Lottery, Ticketing, Pay Checks, Rug Doctor Cleaners• Answer phone calls and transfer the customer to the appropriate department• Refund products• Assist customers with product or employee complaints• Sign customers up for Shoppers Club Cards• Maintain a clean and organized work environment• Maintain the cleanliness of the bottle and can redemption department• Assist customers with finding products and checking their availability using Wegmans SDPI systemPart-Time Coordinator, Wegmans Penfield/Brockport September 2011 - Present• Learned the day to day operations of the Front End within a Wegmans store i.e. Cashier placement, maintaining breaks and lunches, overseeing the cashiers, helping hands, and maintenance departments• Input daily sales figures to configure SPLH, UPLH, and total sales revenue for the day• Maintain organization and cleanliness of the Front End by emptying trash bins & restocking supplies such as bags, receipt tape, pens, rubber bands, & paper clips• Assist customers by answering questions regarding products such as location & availability as well as retrieving products at check out that may have been forgotten• Re-shopping unwanted items upon checkout• Cleaning one register nightly to ensure the longevity of each register• Discuss shift changes and availabilities with cashiers and other Front-End employees• Review cashier progress and areas of improvement through monthly observations• Directing customers into available check-out lines Show less