Anthony M. Email & Phone Number

Toronto, Ontario, Canada

Spearheading end-to-end professional services-led implementations and projects, ensuring seamless delivery and execution.Establishing robust partnerships with internal teams, including Professional Services, Product, Development, Sales, Support, and Customer Care, to drive timely and customer-centric implementations.Serving as a trusted advisor to customers, understanding pain points, and achieving positive outcomes. Fostering strong client relationships and delivering tailored solutions aligned with client specifications.Identifying and capitalizing on upselling opportunities during the implementation process to enhance customer value.Proactively gathering and delivering customer feedback to Management, Product, and Development teams, contributing to continuous improvement.Growing external relationships and building credibility with clients at all organizational levels, ensuring a positive and lasting impact on customer experiences.

Toronto, Ontario, Canada

Managing the implementation, configuration, and training to ensure the customer 'Goes Live' with TouchBistro in an efficient and high-quality manner.Forming strong partnerships with internal teams (Professional Services, Install, Product, Development, Sales, Support and Customer Care) in order to drive timely implementations and ensure the voice of the customer is heardFostering strong client relationships, while ensuring a tailored solution meeting client’s specificationsUpsell during the implementation process whenever possibleProactively find ways to enhance customer experiences by delivering customer feedback to the Management, Product and Development teams.Growing external relationships and building credibility with clients at all organizational levels

Toronto, Ontario, Canada

Communicating plans, actions, risks, and issues with key stakeholders throughout the implementation process.Coordinating with functional groups and identifying all required enhancements, concerns and changes as per client requirementsGrowing external relationships and building credibility with clients at all organizational levelsScheduling Front/Back end user training sessions for customers via online webinars, by phone or In-PersonDriving Customer Success by ensuring client delight at go-live and after on boarding is completeFostering strong client relationships, while ensuring a tailored solution meeting client’s specifications

Toronto, Ontario, Canada

Provided software and hardware support via phone, email and chat with exemplary customer service.Troubleshooted wireless networks, printers and payment devices.Collaborated with internal teams to resolve customer issues.Tracked and routed tickets, and documented resolutions using Salesforce.Identified, prioritized, and escalated cases that required urgent attention.Proactively found ways that enhanced customer experiences, by delivering customer feedback to Management and Product and Development teams.Troubleshooted and resolved software applications and OS related issues.Accomplished departmental SLA’s and quarterly personal goals

Toronto, Ontario, Canada

Executing intraday strategies to profit off short-lived price changes on an asset. (Commodities, Futures , Currencies ) Employing a wide variety of techniques in order to capitalize on market inefficiencies and volatility. Putting in orders to be executed at the market open, and closing positions before the end of the day.Checking for financial news, reading analyst reports and checking trade confirmations.Ability to work within a team as well as alone with no supervision.

Toronto, Ontario, Canada

Secured public locations before a client attended public events such as award shows, conferences or other public appearances.Escorted the clients in public settingsManaged large crowdsIdentified suspicious behaviour or unauthorized peopleChecked for vulnerabilities at client’s home and public venuesAssigned tasks and duties to team.Participated in security activities for private parties and special events.Ensured guests and staff complied with safety rules and regulations at all times. Demonstrated ability to work independently, unsupervised, and in team settings.Performed regular patrols on property and assisted in reducing loss.Monitored premises and restricted entry of unauthorized person to facility.Prepared and maintained all logs and reports.Ensured that security personnel had a full understanding of their duties.

Mississauga, Ontario, Canada

Supervised 5 packaging Lines (20-30) employees each shift.Monitored the accurate execution of work orders.Processed reworks and damages while ensuring all finished products were correctly tagged. Maintained up to date training for all roles within the team; and conducted employee training as required in new procedures and implementations.Coordinated returns from production plant to warehouse; and monitored dry material inventory and finished goods creation accuracy within the production area.Ensured standards for General Housekeeping and cleaning of the area.Abided by all H & S policies and procedures, and reported all incidents/accidents resulting in injury, property damage and/or near misses.Compiled daily shift reports for Production SupervisorFollowed GMP's, HACCP, and Health Safety policies; while supporting process improvement and change management.

Brampton, Ontario, Canada

Supervised 20-35 employees each shift.Maintained work flow by monitoring steps of the process; setting processing variables; observing control points and equipment; monitoring personnel and resources.Provided manufacturing information by compiling, initiating, sorting, and analyzing production performance records and data; answering questions and responding to requests.Improved work environment by educating and directing personnel on the use of all control points, equipment, and resources while maintaining compliance with established policies and procedures.

Toronto, Ontario, Canada

Supervised 8-10 Coordinators.Utilized a computerized scheduling system that assigns staff based on specific requirements derived from both private and/or government referrals.Assisted with training new Coordinators; Employees were able to respond to client complaints, requests and inquiries in a professionaland timely manner.Demonstrated compassion, tact and diplomacy when interacting with clients and their families.Took great care in assigning appropriate staff to clients needing care based on a variety of factors; including times suggested by clients, staff availability and relevant skill sets while giving consideration to geographic proximity of clients' residence.Compiled daily shift reports for Coordinator Manager.

Bolton, Ontario, Canada

Supervised 3-6 employees each shift.Responsible for the basic/routine running of packaging/process equipment to complete the conversion process and package finished product prior to shipping.Improved mechanical ability, by resetting faults, clearing jams, and completing changeovers.Performed product quality checks and escalated issues to Shift manager.Responsible for following all quality and food safety policies and applicable procedures.

Toronto, Ontario, Canada

Performed regular patrols on property and assisted in reducing loss.Monitored premises and restricted entry of unauthorized person to facility.Prepared and maintained all logs and reports.Made sure that security personnel had a full understanding of their duties.Assigned tasks and duties to team.Participated in security activities for private parties and special events.Ensured guests and staff complied with safety rules and regulations at all times. Demonstrated Ability to work independently, unsupervised, and in team settings.

Toronto, Ontario, Canada

Proved leadership skills through training of new employees, presented estimates to clients.Established and maintained client relationships.Developed management competence by facilitating scheduling of employee shifts and hours.Reported delivery and customer service issues to managementImproved organizational skills by tracking of mileage, fuel usage, and delivery information.