Anthony Atkinson Email & Phone Number

Wakefield, Gb

Overall responsibility and accountability for the effective and cost-efficient running of City & Guilds’ operational fulfilment teams:• Data Management team (Operational data management and associated quality controls)• Exam Management team (Exam marking and results management and delivery)• Distribution team (Fulfilment, distribution & stock management of exams and bespoke services)• Third party supplier management team (print, scanning etc)• Operational Delivery team (Fulfilment delivery and operational planning project managers) Driving strategic change, developing innovative and new ways of working into operations and service delivery.Contributing to the development of business strategy and to lead, shape and implement our operations to deliver these strategic/commercial plans. Managing financial and operational risk and ensure cost effectiveness and improving customer experience .Creating a culture of continuous improvements through clear expectations, driving out inefficiencies.

Effective resourcing training and development of team managers, promoting and achieving balance between wellbeing and business need.Proven senior leadership with experience of setting up new teams, developing team requirements and expectations, and recruitment/selection.T Levels lead, supporting bids team, devising, and delivering approval and quality assurance plan for assessment strategy, and implementation of processes to deliver an effective quality assurance model that meets regulatory needs and delivers for our customers.Dealing with and advising team managers on difficult performance management cases.Key transferable skills established across stakeholder management, developing processes and guidance, delivery of webinars.Risk management lead for the team, working in partnership with Senior Managers and Group Risk & Internal Audit.Lead for mitigations during the Covid-19 pandemic. Designing processes, system requirements and testing, data integrity, right through to operational delivery; kickstarting a new support team in a short timeframe.

London, United Kingdom

Wakefield, United Kingdom