Anthony Fredian Email & Phone Number

Chicago, Illinois, United States

• Convened a meeting with senior leadership at Agility regarding a data-driven analysis on what AV Solution to move the company and all our clients to. After discussing all points, my recommendation was deployed across all clients after about 3 months.• Maintained the network infrastructures and security of multiple clients simultaneously.• Deployed a combined ABM and Intune solution for a client that needed an MDM in place• Provided consultation to clients as deemed necessary for each of their unique infrastructures.• Pushed patches on up to hundreds of devices (on a client-by-client basis); confirmed their installation.• Restored a server that had died from a Veeam backup using their baremetal restore process, pulling a backup down from a GCP repository.• Repaired a server that was having difficulty booting. Initialized Intelligent Provisioning and rebuilt HDD. Worked with primary on account to order new HDD for 2nd drive that had failed, bringing down the array.• During on-site visits, managed deployment of assets and creation of accounts for new users – as well as any walk up issues and tickets• Managed and maintained other VMs in vSphere.• Managed the Linux based infrastructure at a client, which had the Ubuntu distro in varying versions on specific endpoints / servers – including Docker management.• Installed several Cisco Meraki APs and Meraki GO / Enterprise Switches at various client sites.• Wrote numerous instances of documentation for the team, stored it on the internal knowledge base.

Rolling Meadows, Illinois, United States

• Applied security policies and pushed packages for McAfee Endpoint Protection and McAfee Drive Encryption through McAfee ePolicy Orchestrator.• Troubleshot Windows Server 2008 so that Print Server settings would be restored globally.• Managed on site VOIP Phones via Mitel MiVoice Office 250.• Replaced a Network Switch when the old one ceased to work.• Managed AT&T Premier to order devices for new hires as needed, generated reports that identified cost overruns to management, created data overage report for 2019, and apply international data packages to travelling users as needed.• Utilized Remote Desktop Connection (RDC) to connect to VMs on servers utilizing varying versions of Windows Server, ranging from 2008 to 2019, to: utilize the Veritas Administration Console to check and run reports on users’ backups, maintain the servers with regular reboots, and check logs.• Assisted in the installation of a VMWare server in server room. Additionally, installed hardware component in the server to improve performance.• Installed a Cisco 3700 series Wireless Access Point, allowing for greater network range.• Acted as an administrator for KnowBe4 for the organization’s security campaign against phishing and other vulnerabilities.• Orchestrated organizational upgrade from Windows 7 to Windows 10.• Performed Tier 1 and 2 Help Desk tasks (Including AD Account Creation and Termination) and provided front-line support to internal employees of Screen Americas through phone, and email• Remoted into the PCs of Users utilizing LogMeIn Technician Console

Hoffman Estates, Il

• Performed Help Desk tasks and provided front-line support to internal employees of CDK Global through phone, chat, email, and instant messages• Interacted with two ticketing systems, both proprietary: Service Cloud (Based off of Salesforce), and eHelp (Retired January 2018)• Authored multiple instances of clear and concise policies and procedures• Assisted with the training of new-hires• Chaired a meeting with Salesforce Development Team members, to discuss a fundamental flaw that I discovered within the chat system• Collaborated with several different teams to see like-objectives fulfilled• Identified several smaller bugs in the system, and reported them to the appropriate locations• Handled the terminations of accounts in applications such as AirWatch and UPS CampusShip

Romeoville, Il

• Troubleshoot users’ technological issues by analyzing their problems and provide an appropriate solution• Performed Help Desk tasks, and provided front line support to students, faculty, and staff members through phone, email, and online applications• Assisted students with hardware and printer issues in the computer laboratory• Acquired and maintained good working knowledge of current versions of standardized software such as Word, Excel, PowerPoint, Adobe Acrobat Pro and Photoshop• Assisted with set up and troubleshooting of Audio Visual equipment

Skokie, Il

• Installed $155,000 network-enabled monitoring devices and workstations in a new, multiple Operating Room project. Repaired faulty installations in 4 other Operating Rooms• Interacted with the Help Desk ticketing system to resolve and keep track of complaints• Maintained networking equipment by connecting or disconnecting live ports• Provided hardware support to users by updating, replacing and installing RAM, SSDs on employee computers• Transferred mission-critical hardware for the Bloodbank to their new location

Bachelor Of Science (B.S.), Computer Information Systems

I entered Lewis University as a Psychology Major my Freshman year, where I remained for a little while before I changed.

Education record