Anthony Fredian Email & Phone Number

Chicago, Illinois, United States

• Convened a meeting with senior leadership at Agility regarding a data-driven analysis on what AV Solution to move the company and all our clients to. After discussing all points, my recommendation was deployed across.
• Maintained the network infrastructures and security of multiple clients simultaneously.
• Deployed a combined ABM and Intune solution for a client that needed an MDM in place
• Provided consultation to clients as deemed necessary for each of their unique infrastructures.
• Pushed patches on up to hundreds of devices (on a client-by-client basis); confirmed their installation.
• Restored a server that had died from a Veeam backup using their baremetal restore process, pulling a backup down from a GCP repository.

Rolling Meadows, Illinois, United States

• Applied security policies and pushed packages for McAfee Endpoint Protection and McAfee Drive Encryption through McAfee ePolicy Orchestrator.
• Troubleshot Windows Server 2008 so that Print Server settings would be restored globally.
• Managed on site VOIP Phones via Mitel MiVoice Office 250.
• Replaced a Network Switch when the old one ceased to work.
• Managed AT&T Premier to order devices for new hires as needed, generated reports that identified cost overruns to management, created data overage report for 2019, and apply international data packages to travelling.
• Utilized Remote Desktop Connection (RDC) to connect to VMs on servers utilizing varying versions of Windows Server, ranging from 2008 to 2019, to: utilize the Veritas Administration Console to check and run reports on.

Hoffman Estates, IL

• Performed Help Desk tasks and provided front-line support to internal employees of CDK Global through phone, chat, email, and instant messages
• Interacted with two ticketing systems, both proprietary: Service Cloud (Based off of Salesforce), and eHelp (Retired January 2018)
• Authored multiple instances of clear and concise policies and procedures
• Assisted with the training of new-hires
• Chaired a meeting with Salesforce Development Team members, to discuss a fundamental flaw that I discovered within the chat system
• Collaborated with several different teams to see like-objectives fulfilled

Romeoville, IL

• Troubleshoot users’ technological issues by analyzing their problems and provide an appropriate solution
• Performed Help Desk tasks, and provided front line support to students, faculty, and staff members through phone, email, and online applications
• Assisted students with hardware and printer issues in the computer laboratory
• Acquired and maintained good working knowledge of current versions of standardized software such as Word, Excel, PowerPoint, Adobe Acrobat Pro and Photoshop
• Assisted with set up and troubleshooting of Audio Visual equipment

Skokie, IL

• Installed $155,000 network-enabled monitoring devices and workstations in a new, multiple Operating Room project. Repaired faulty installations in 4 other Operating Rooms
• Interacted with the Help Desk ticketing system to resolve and keep track of complaints
• Maintained networking equipment by connecting or disconnecting live ports
• Provided hardware support to users by updating, replacing and installing RAM, SSDs on employee computers
• Transferred mission-critical hardware for the Bloodbank to their new location

Bachelor Of Science (B.S.), Computer Information Systems

I entered Lewis University as a Psychology Major my Freshman year, where I remained for a little while before I changed over into a.

Education record