Primarily responsible for managing key clients within the Banking Financial Services group at iGATE for the North American (NAM) region, with core competencies in Data Management - MDM, Big Data, Unstructured Data, Reference Data, Market Data, Data Quality, LEI Solutions, and Predictive Analytics; Independent Verification and Validation (iVV) - offering a full suite of software testing services; Digital Strategies - eCommerce, Cloud Services, Mobility, Social Media, Omni-channel Strategy, Dashboards and Reporting; Governance, Risk, and Compliance (GRC) - ALM/Liquidity Risk, Stress Testing, KYC/AML, CCAR and OFSAA; Business Process Outsourcing; Staff Augmentaion; Process re-engineering.IGATE is a NASDAQ-listed, global IT services company that provides full-spectrum consulting, technology, business process outsourcing, and product & engineering solutions to Fortune 1000 companies. IGATE enables its clients to optimize their business through a combination of on-shore, off-shore, and near-shore support, with delivery centers in the U.S., Canada, Mexico, India, China, Australia, and the U.K.

Business Development Account Executive• Manage multiple functions to improve business and organically grow lending production for private label outsourcing clients including contract negotiations, end-to-end account management, relationship building, networking and project management.• Improve overall performance in collaboration with client senior level personnel to identify deficiencies.• Exceed forecasted goals by developing effective strategies and initiatives; improve client satisfaction by determining end-to-end process improvements within PHH.• Increased leads 367% year-over-year, registrations 680%, and funding 550% year-over-year through a new platform pilot using PHH employed local Loan Officers and integrating them with the Private Label clients.• Recognized as 2011 Presidents Club winner for achieving 140% of budget and 7% year-over-year growth.• Present quarterly program reviews to Executive Leadership teams of clients including CEOs, CFOs, and Bank Presidents; analyze all client requests for system updates, process changes, and product requests.• Train PHH employees on behalf of managed clients and supervise employee training sessions during new client integrations; administer Loan Officer and Bank branch staff training on the private label platform.• Track client feedback using a VOC process; maintain a project log for client initiatives; conduct reporting.

• Established and maintained working relationships with assigned Wells Fargo Financial Centers. • Increased production by partnering with local builders to cultivate relationships with Well Fargo and developing relationships with local real estate professionals.• Drove an increase in both conversions and closing percentages by effectively managing internal and external referrals; increased cross-sell opportunities with clients in collaboration with Financial Specialists.

• Managed and provided leadership to a team of high-producing Consultants; ensured productivity and high morale through training, coaching, and leadership techniques.• Interviewed and hired Mortgage Loan Consultant candidates; facilitated the achievement of all goals by training Consultants in scripting, sales techniques, time management, and pipeline management.• Exceeded all monthly and annual quotas for the team including sales targets, productivity, accuracy, quality, turnover, conversion rate, and service results.• Increased penetration and conversion percentages by building strong relationship with brokers/owners.• Spearheaded project implementation and problem resolution efforts by collaborating with cross-functional units including Processing, Underwriting, Corporate Sales, IT, and Secondary Marketing.• Raised total leads, conversions, and closed loans through national application training to Account Managers.• Identified trends and competition for assigned business sources while analyzing specific business needs.• Facilitated membership to the Presidents Club for 2 Consultants, recognized for ranking in the top 5% out of more than 500 personnel, through effective coaching and leadership.

• Managed 2 Operations Supervisors and 45 new Processors; provided guidance, counseling, and direction to all personnel; trained staff effectively through side-by-side coaching; developed the staff schedules.• Lowered inbound customer calls by more than 50% and increased work efficiency of Processors through the implementation of a new proactive outbound call structure; tracked and reported the results of this change.

• Achieved a top 5% ranking out of all Consultants consistently in total sales, conversion, and penetration.• Increased conversion rate by cultivating key relationships with agents and account managers and developing strategic scripting; generated sales in mortgages and other products by managing leads effectively.• Awarded Team MVP recognition in 1999.

• Trained more than 100 field sales professionals throughout the United States, including off-site training.• Developed training manuals, systems, guidelines, and processes.• Transitioned field sales personnel from an inbound referral process to a direct field sales platform. • Collaborated with key business leaders during this transition phase.