• Member of the Executive leadership responsible for the administration of a $140 million non-profit social service agency• Direct oversight of $5.6 million budget and compliance monitoring and reporting for a combination of Federal, State, County, and City contracts/grants• Collaboration with Agency Board of Directors to ensure adherence to Board mission and vision • Ensure all programs and services are delivered in accordance with funding source requirements• Administration and operation of Resource and Referral Program services, including but not limited to: child care referral services, recruitment and supply building initiatives, education, training, quality assessment and improvement services, local child care and development planning, community education and outreach, and family service and health insurance outreach for parents and child care providers• Develop and oversee the documentation and data collection systems including approval of all program reporting to funders• Work with agency Controller in the development of R&R Program budgets and monthly review of expenditure reports• Provide testimony at community meetings, statewide organizations, commissions, networks, and State hearings• Coordination of agency public relations, public education, and advocacy activities including support for the development of the agency’s public policy platform• Oversees development of annual program budgets, and new programs and services, including contract and fund development

• Provision and maintenance of accurate, current information on child care and community services in addition to quality control of information that is disseminated to the public and serve as primary point of contact for contract funders• Development and maintenance of partnerships with community organizations, commissions and initiatives to promote the development of quality child care services and access to resources for Sacramento families • Provide guidance and ensure high performance levels of productivity and efficiency through technical advice and expertise, training, and support to supervisors and staff• Establish and maintain tools and procedures for ensuring ongoing quality control of program services• Hire or approve hiring, develop and implement a staff development/training program, and mentorship and coaching of supervisors and staff• Ensures staff compliance with all agency safety practices, ergonomics and work rules• Oversee the development of new programs, proposals and community partnerships that support and expand program services to the community• Responsible for presentations to the community on program services and child care issues and act as liaison to State of California Community Care Licensing, Quality Child Care Collaborative, Covered California/Sacramento Covered, and the California Child Care Resource & Referral Network

• Supervise and provide on-going training to Case Managers• Oversees the daily operations of the Case Managers including but not limited to review of enrollment calendar and appointments, reports to monitor staff caseloads, quality, productivity, and ensure case managers handle “Worker of the Day” duties• Primary point of contact for the Department of Human assistance eligibility workers and access Sacramento County databases• Responsible for working with clients with issues that have escalated to the supervisor• Administrative responsibilities include maintaining current knowledge of funding regulations and changes, conduct staff meetings, review and approval of time off requests, re-assignment of work during a Case Manager’s absence, annual performance evaluations, and ensure staff compliance with all agency safety practices, ergonomics and work rules• Responsible for knowing policies in the Employee Handbook to address employee issues and work with management on resolution• Review completed client files to ensure compliance with funding regulations and quality control and recognize error patterns to provide feedback, assistance, and training• Manages a minimal case load to ensure confidentiality of information• Opens and closes the office to comply with safety and security guidelines and serve on committees or projects

• Performs new client enrollment including meeting with the parent/guardian and verifies initial assessment information, calculate income to determine client eligibility, evaluate and determine client need for child care services• Reviews Agency forms, policies, guidelines, and expectations with the parent/guardian to clarify and answer questions to ensure the parent/guardian understand program expectations• Create a file for each family and child, set up in standard format, enter information in the database and verify documentation with information in the database system• Receive or initiate client phone calls regarding changes or informational updates• Ongoing contacts with Department of Human Assistance by phone or fax to request client updates, approvals, or changes• Ensure all client files reflect current need and eligibility to ensure funding compliance• Perform file checking of own files or files of other Case Managers as directed• Work with other agency units to resolve attendance, scheduling and payment issues, initiate provider changes or to verify information• Review late parent fee payment lists and contact agency Fiscal Department to follow-up on parent fee payments