Help Desk Specialist
Greensboro, North Carolina, United States
Responded to both phone and email support requests from end users and effectively communicated resolutions, both orally and in writing. Troubleshooted, identified, and resolved technical hardware and software issues remotely. Tracked and routed support requests via computerized ticketing system to thoroughly document resolutionsInstalled, modified and repaired software and hardware resolve technical issues. Determined relevant information from end user and utilized sound judgement to provide recommendations.