Senior Solutions Consultant
CurrentAs a Senior Solutions Consultant at NewRocket, I design, implement, and optimise innovative solutions within the ServiceNow platform to help clients streamline operations and achieve strategic goals. I combine deep technical expertise with business acumen to deliver measurable value across industries.Responsibilities: • Solution Design: Collaborate with clients to understand challenges and deliver tailored ServiceNow solutions for ITSM, CSM, HRSD, and ITOM. • AI and Automation: Leverage ServiceNow’s generative AI capabilities to integrate AI-driven tools, enabling smarter workflows and decision-making. • Technical Leadership: Configure, customise, and optimise ServiceNow applications to meet client requirements and improve operational efficiency. • Stakeholder Engagement: Partner with business leaders to align technical solutions with strategic objectives and ensure client satisfaction. • Pre-Sales Support: Provide technical insights, conduct product demonstrations, and contribute to compelling proposals. • Project Delivery: Lead end-to-end implementation projects, including scoping, development, and post-deployment support.Key Achievements: • Delivered customised ServiceNow implementations, driving operational improvements and significant ROI. • Integrated generative AI into enterprise workflows, streamlining processes and enabling actionable insights. • Reduced manual effort and enhanced user experience with intelligent automation strategies.By combining ServiceNow expertise with a passion for innovation, I help organisations navigate their digital transformation journeys and achieve meaningful outcomes.